Client Partner For A Fast-growing It Services Company In Bavdhan, Pune
- Seventh Contact
- 8 - 13 Years
- Pune
- 4 years ago
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Job Description
Skills: 8 to 13 years of total exp with 3+ years in managing multiple customer engagements
Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements
Good knowledge of Technology (preferably Cloud, Enterprise Mobility)
Strong logical, analytical and problem-solving skills
Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with their customers
Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements
Good knowledge of Technology (preferably Cloud, Enterprise Mobility)
Strong logical, analytical and problem-solving skills
Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with their customers
Roles:
Be the Voice of the customer
Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
Handle any customer escalations from initiation through resolution
Implementing best practices for customer account growth, positive customer engagement & long-term relationships
Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan
Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
Handle any customer escalations from initiation through resolution
Implementing best practices for customer account growth, positive customer engagement & long-term relationships
Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Other Software
Role/Responsibilies: Client Partner For A Fast-growing It Services Company In Bavdhan, Pune
Contact Details:
Company: Seventh Contact HiringLocation(s): Pune
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Keyskills: Client Relationship Account Managemen Key Accounts Customer Engagemen
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Seventh Contact
Seventh Contact Hiring Solutions Company Head Office- Wheat Ridge, Colorado,Company Other Office - Pune (Magarpatta), Kanpur, Singapore, Europe, Number of Employees- 201 to 500, Industry Segment- Information Technology and Services, Domain- Logistics and Supply Chain.
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