Respond to complex technical issues, identify the root cause, and drive the enterprise customer to resolution within defined SLAs. Fluent communication skills and customer facing personality to handle fragile customer situations issues. Attend customer on - sites to provide regional support as necessary. Have hybrid skills to be customer facing as well as have the technical knowledge to exhibit wherever necessary. Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating failure situations.
Job Classification
Industry: Telcom, ISP Functional Area: Engineering Design, R&D, Role Category: Engineering Design Role: Engineering Design Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any Specialization Post Graduation: Post Graduation Not Required
Established in Feb 26 .Headquartered in Bangalore, India. Strong, well-experienced management team. Extensive domain knowledge on GSM, WCDMA and LTE technologies. Multi-vendor exposure.