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Assistant Manager - Operations (must have) @ TNQ Technologies

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 Assistant Manager - Operations (must have)

Job Description

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Candidates from e-Publishing industry background ONLY can apply. Others please excuse.


Roles and responsibilities

  • Responsible for handling end to end project management for journals team.
  • Responsible for analyzing feedback from customers and taking appropriate corrective and preventive measures (along with the functional heads, when it is related to a production error).
  • Driving the teams to make them to meet customers requirements and specifications.
  • Ensuring that clients delivery requirements are met per the TAT SLA.
  • Handling communication with client as 1st level escalation.
  • Invoicing.

Required Candidate profile

  • Candidate with a minimum of 5 to 10 years experience in handling the typesetting production of Journals. (Journals experience is MUST)
  • Desired candidate should have thorough knowledge of Journals workflow.
  • Good experience in complete project management of Journals including author liaison and production tracking.
  • Should have interacted with the customers directly on a day-to-day basis.
  • Should be well versed in project management and handling multiple projects.
  • Should coordinate with the department heads in analyzing the customer feedback and come up with corrective and preventive actions.
  • Should have handled large teams with excellent team handling skills.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: TNQ Technologies
Location(s): Chennai
Website: http://www.tnq.co.in

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Keyskills:   Typesetting Team Handling Project Management Feedback E - publishing TAT Operations Management

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TNQ Technologies

TNQ Technologies Pvt Ltd TNQ Technologies Pvt Ltd TNQ is in the business of e-publishing, delivering pre-press capabilities to customers in the US, UK and European Union. With a 2200+ strong workforce and three strategic delivery offices, two located in Chennai and one in Coimbatore. TNQ has dem...