Business Analyst - Gandhinagar - EGS Contact @ EGS Contact Center

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 2500 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica).We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management).

As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

The Role:

As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

RESPONSIBILITIES:

Product Implementation:

Work with senior team members to carry out customer implementations and program enhancements.

Participate in the implementation design, setup, and review processes

Identify improvements to our feedback products and processes

Utilize Client software knowledge for testing customized software solutions

Client Management:

Build long-standing customer relationships by improving customer feedback programs

Provide support to client meetings by leveraging in-depth Client system capabilities

Work with client teams in resolving technical/system related inquiries

Provide quality assurance support when providing features to clients

Provide client support when analyzing large sets of data

Qualification Required:

Excellent analytical skills (including Microsoft Excel) and attention to detail

Strong written, oral communication and presentation skills

Bachelors / Masters degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering,

B.Tech Computer Science etc.)

Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

Preferred Candidates:

Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.