American Express hiring For UK
- American Express
- 1 - 6 years
- Noida, Gurugram
- 5 years ago
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Job Description
- The position is primarily responsible for managing first contact resolution with our cardholders who are delinquent and for the collecting/repayment of overdue payments and to manage cardholders ongoing spend expectations. To carry out these contacts with the highest levels of professionalism & service that maintains the brandwhilst protecting shareholder losses.
- Negotiation for the collection of overdue payments
- Understanding customers financial arrangements and requirements
- Managing the collecting of overdue balances
- Handling calls within the guidelines of the Credit Management Operating System
- Securing repayment of overdue funds (preferably via ePay) and avoid potential losses/write-offs
- Resolving and preventing future delinquencies by educating customers on relevant & /or specific card features.
- Maintaining the brand proposition and customer loyalty
- Able to use negotiation and relationship management skills to provide win-win outcomes.
- Ability to use judgmental decision making to drive customer loyalty and growth for the business.
- Ability to listen and acknowledge customer concerns and create solutions
- Understanding of credit card financial principles
- Experience with UK calling process is preferred
- Comfortable managing multiple credit system platforms.
- Ability to learn a wide variety of technical and business skills
- Excellent interpersonal skills; communication (verbal & written)
- Candidate should be graduate
- Quick Thinking Ability
- Flexible to work in a 24/7 shift environment
- Minimum 1 year of International Call Centre experience is desirable
- Credit/Collections experience is desirable but not essential.
- Experience of handling financial difficulties or vulnerable customers in the past is A+.
Perks and Benefits
Lucrative IncentivesJob Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: American Express IndiaLocation(s): Noida, Gurugram
Keyskills: Collections process Third party collections Customer Service Personal Banker UK shift Process Associate Customer Support International call center First party collections Customer Care Customer handling Debt Recovery UK Process
American Express
American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of val...
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