Technical Support Executive @ WORKEX S

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Technical Support Executive

WORKEX S
1 - 4 years
Bengaluru
5 years ago
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Job Description

We are looking for Technical Support Executives who has supported in INFORMATION SECURITY/ Cyber Security Networking / Desktop Support / Application Support Android apps .

JD of Role

1) Managing all technical queries wrt the performance of the app 2. Deploy & upgrade the app

3. Test the app before hitting the G store

4. Identify & report bugs and work with egg to fix them

5. Manage all dashboard enquirers

6. Maintain log of each escalation & resolution

7. Build repository of all feature (new & old) of the app

8. Make app trg videos & share with trainer/agents

9. Ensure dashboard update both for customer & agent

KPI of Role

1) ) Agent Satisfaction index

2) Customer satisfaction index

3) Meeting SLA requirements

1.Tech Support Executives - Voice & Non Voice

2. IT Compliance Executive

3. Cyber Security specialist.

PREFERENCE GIVEN TO THOSE WHO CAN JOIN IMMEDIATELY : 2.5 L PA - 4 L PA

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Software - eCommerce, Internet Technologies,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Workex Solutions
Location(s): Bengaluru

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Keyskills: Hardware Networking Desktop Support technical support engineer network engineer Technical Support Application Support System Administration LI

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

WORKEX S

WORKEX SOLUTIONS AND SERVICES PRIVATE LIMITED One of the prestigious insurance banking company.

Technical Support Executive @ WORKEX S

Home > Admin / Maintenance / Security / Datawarehousing