Technical Support Engineer - Cyber - NFV
- ECI Telecom India
- 6 - 11 years
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Responsibility
- This role is a largely customer - facing technical support (Onsite / Remote) working towards deadlines and with fast turn - around - times
- This role demands you to work in shifts and sometimes in flexible timings as per customer requirements
- You may have to travel abroad ( up to 6 months duration) to customer premises as resident Engineer /on site implementation of ECI products
- Troubleshoot and resolve technical problems including Lab simulation analyzing test equipment results, sniffers, etc
- Provide onsite troubleshooting at customer sites when required
- Perform field activities such as Upgrades, Network expansion, Installation, Site Survey, NOC operation, OJT, Site and Network commissioning
- Participate in a complete phase of product introduction, implementation, trials and proof of concepts
- Executing professional training to customers
- Perform software verification when needed
- B.E. / B. tech / Degree in Electronics or Electronics and telecommunication
- 4 6 years experience with minimum 2 years experience in Cyber Solutions, NFV, and SDN product families, with focus on applications in virtualized environment, cyber and networks communication
- High - level practical knowledge and hands - on ability, with switches & routers
- Deep knowledge and understanding of firewalls (Checkpoint/Fortinet)
- Deep knowledge and understanding (CCNA level) of L2, L3 & MPLS
- Knowledge and understanding of virtualization (VMware, KVM, OpenStack) Advantage
- Very high capabilities of self - learning
- Excellent Verbal and written communication skills
- Candidates having customer service orientation / having past experience as customer interface in technical support role will be preferred
Job Classification
Industry: Telcom, ISPFunctional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: ECI Telecom IndiaLocation(s): Mumbai
Keyskills: VMware KVM Customer service orientation Simulation Telecommunication ECI CCNA Virtualization Technical support MPLS
ECI Telecom India
ECI is a global provider of ELASTIC network solutions to CSPs, utilities as well as data center operators. Along with its long-standing, industry-proven packet-optical transport, ECI offers a variety of SDN/NFV applications, end-to-end network management, a comprehensive cyber security solution, and...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in