Store Manager/showroom Manager - Panchkula
- Floor
- 5 - 10 years
- Panchkula
- 5 years ago
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Job Description
- Responsible for ensuring that the "Service Experience" is consistently provided for all customers, quality store operations are maintained, store partners are lead and empowered in a positive manner, and financial contribution is maximised. This position requires customary and regular exercise of independent judgement and discretionary powers in the day-to-day performance of job duties, and ensures the Company's policies are implemented and maintained in a consistent manner.
- Ensure that the annual/ monthly sales target are assigned to the respective showroom sales executives and periodic review conducted to meet them.
- Responsible for the entire sales ordering & delivery process at the showroom.
- Assist in designing & setting up showroom operations manual & service standards & be responsible for implementation of the same.
- Prepare and execute a training program (soft skill as well as product training) for all showroom staff at the showroom level. Ensure that training initiatives from Corporate are executed at the showroom level.
- Responsible for execution of all branding & visual merchandise at our showrooms as defined by HO templates from time to time.
- Key Accounts management and ensuring that customer relationship development is with the objective of business building and creating brand loyalty.
- Ensure that all reporting (written and verbal) are submitted to HO as per defined timeline and formats.
- Responsible for market feedback on product, product range, service expectation from customers with the objective of business building and growth from the showrooms
- Ensure that customer service benchmark are maintained, complaint resolution are done within specified timelines.
- In co-ordination with the Retail Head, prepare operating budgets for the showroom and ensure showroom profitability.
- Ensure that the daily activities at the showrooms are implemented by the respective Showroom staff.
- Ensure that all administrative & commercial compliances of the showrooms are adhered to as per defined operating procedures & company benchmark - display, maintenance, upkeep, interiors etc.
- Ensure that staffing at the showrooms are as per company norms
- Implementation of trade promotions like loyalty programs, special schemes, events & exhibitions, cross promotions etc.
Required Candidate profile
- Excellent communication and presentation skills
- Complete job knowledge, result oriented and focused approach to deliverables
- Pleasant and approachable
- Team player, effective cross functional interface
- Multi skill and multi tasking abilities
- Motivational & leadership ability to manage a large team
Perks and Benefits
Incentives , Bonus , Pf, Mediclaim, etcJob Classification
Industry: Retail, WholesaleFunctional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: FloorLocation(s): Panchkula
Website: http://www.fandf.in
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Keyskills: visual merchandising retail operations customer service store operations showroom management showroom incharge retail sales department manager retail showroom manager retail sales manager store management showroom sales
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₹ 3,25,000 - 6,50,000 P.A
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