Account Manager - - ReCharge Payments - 2 to
- ReCharge Payments
- 2 - 4 years
- Remote
- 5 years ago
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Job Description
Nature of Job ? Remote
What You'll Do
- Live by and champion our values: #ownership, #empathy, #simple-solutions.
- Take ownership for accounts and participate in Account Manager department meetings discussing movements, issues and needs for other PRO accounts.
- Prioritize and advocate for PRO customers and deliver solutions for their accounts.
- Advocate for improvements to quickly resolve issues and needs, enabling ReCharge usage to be more efficient, faster and seamless.
- Work tickets from the priority queue from your accounts.
- Take note of and work on innovative solutions for critical customer issues.
- Collaborate with Account Management teammates to address issues and consistently improve our offering.
- Proactively participate in phone calls and meetings with customers.
- Typically, 2-4 years of experience managing enterprise SaaS accounts in a fast paced technology driven company
- Experience offering consultative, white glove support to accounts.
- Experience managing accounts within e-commerce and a passion for the industry
- Excellent relationship management, communication and negotiating skills
- A sense of urgency and desire to go above and beyond to provide solutions for our customers
- Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
- Ability to work remotely and desire to make an impact at a boot-strapped start-up
- A practical approach to address unexpected issues with out-of-the-box solutions
- Highly proficient with MS Excel, CSV
- Bachelors degree or equivalent experience desired
Job Classification
Industry: Media, Entertainment, InternetFunctional Area: Accounts, Finance, Tax, Company Secretary, Audit,
Role Category: Accounts
Role: Accounts
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: ReCharge PaymentsLocation(s): Remote
Keyskills: Relationship management Excel Analytical SAAS Billing Manager Technology E-commerce Advocate Account management Troubleshooting
ReCharge Payments
ReCharge is guided by the mission to connect and empower the world through payments. The Santa Monica-based company has created the leading subscriptions payments platform designed for merchants to set up and manage dynamic recurring billing across web and mobile. ReCharge is used by over 10,000 bus...
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