Hiring For Customer Support- day shift,
- NoBroker
- 1 - 6 years
- Bengaluru
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job Title:Customer Service Executive(CSE) / Sales Executive (SE) / Relationship Manager Executive (RME)
Location: Bangalore
Position Type: Fulltime
Salary Range: SE - CTC of 5.3 lacs (1.9 lacs fixed + 2.4 lacs variable - payable monthly)
CSE/RME- CTC of 4.7 lacs (1.9 lacs fixed + 1.8 lacs variable payable
monthly)
Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted every
quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Regular team parties and Annual Day outing for all employees.
Qualification and Education Requirements:
Education- Graduation / HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
Not beyond 30 years of age.
About the company
NoBroker.com is a Bangalore based real estate search portal that connects flat owners and tenants directly with each other. The company does not charge any brokerage from either parties. NoBroker is operational in 5 cities namely, Mumbai, Bangalore, Pune, Chennai and Gurugram.
NoBroker.com is world's largest C2C market place in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.
Role and Responsibility - Customer Service Executive
Inbound calling for customer service.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and
interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Role and Responsibility - Sales Executive
Identifies business opportunities by identifying prospects.
Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
Outbound calling on data collected through lead generation activities / secondary data
sources.
Daily follow-ups on older leads and work on new leads.
Maintains quality service by establishing and enforcing organization standards.
Must be energetic, well-spoken, eager to close sales deals and generate revenue for the
organization.
Role and Responsibility - Relationship Manager Executive
Act as relationship manager for the Paid customers of NoBroker.
Build sustainable relationships and trust with customer accounts through open and
interactive communication.
Identify and assess customers' needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
If interested call
Thywill
9358180*** (WhatsApp)
th************i@no*****r.in
HR Executive
NoBroker Technologies Pvt. Ltd.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Nobroker TechnologiesLocation(s): Bengaluru
Keyskills: Inbound Process inbound calls customer service customer complaints outbound calling Outbound Process Voice Process customer support domestic voice cse Outbound Sales Domestic Calling customer handling communication skills
NoBroker
NoBroker.com is world's largest C2C marketplace in real estate. With cumulative 20 lakh customers, it has grown 20X in last one year. It is well funded by key investors like General Atlantic, Tiger Global, SAIF Partners, KTB ventures and BeeNext. Launched by NoBroker, NoBrokerHOOD is aimed at making...
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