Job Description
Role summary
- To process US payroll and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.
- To provide an effective and efficient US payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees' salaries.
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
- To proactively seek learning opportunities to develop and maintain good knowledge of NGA's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.
Main responsibilities
Production
Responsible for processing US payrolls and HR tasks and meeting targets given for the same
Responsible for first level verification of data
Responsible for Timely Escalation Of Production Related Issues
Responsible For Maintaining Accuracy
Cascading updates to Process Related Reports and Documents
Compliances
Following ISMS Compliance Of The Team
Adhering To Company Policies, Rules And Regulations
Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
Adhering to Work Timings, Leave Schedules
Key experience
- Graduate from any stream / Diploma Holder
- PC Literacy - Word and Excel (Basic Level)
- Good technical knowledge of US payroll and US payroll systems are mandatory
- Commerce background
- Track record of face to face, telephone and written contact with customers
Skills
- Good communication skills
- Commitment to achieve deadlines
- Learning Attitude
What we offer
- Sophisticated career development initiatives
- Transparent reward and recognition schemes
- Innovative industry leading company
- Promising career growth path.
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: NGA HR India Pvt Ltd
Location(s): Kochi
Keyskills:
Training
Communication Skills
Policies
HRIS
HR
Customer Loyalty
Career Development
US Payroll
Recognition