Apollo 24|7 is Hiring For Customer Care
- Apollo
- 1 - 2 years
- Delhi, NCR
- 5 years ago
- Email to a friend
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Job Description
To handle Customer Experience of Delivery and raise an alarm on non-delivery. Would assist the Delivery Ops of different Business Unit.
Job Title: Customer Care - Associate
Qualification: Graduation
Job Location: Hyderabad/ Gurgaon
Job role:
- Responsible for monitoring the Fulfillment journey of the Delivery Orders
- Responsible to manage the customer experience concerns and ensure those are provided with solution with SLA timeframe of delivery
- Escalate, raise an alarm to correct Business Unit for Fulfillment
- Responsible & accountable for delivering operation effectiveness & excellence
- Constantly work on creating enthusiasm in the team to ensure the best Customer experience is always given to customers.
- Submit reports/MIS to management and suggest new ideas and strategies towards achieving consistent operational excellence.
- Work as a team
Skill Set:
- Experience in handling outbound & inbound processes - Calls, Mail management, chat management
- Excellent business process understanding& Training Skills
- Strong interpersonal skills, with the ability to work effectively with people across functions
- Ability to maintain calm under pressure, challenge status quo & work in a fast paced dynamic environment
Preferred Experience:
1 - 2years (preferable in Call Center Escalation Desk / Complaints Desk Management)
- Worked in call center
- eHealth Call Center would add value
Shift Timings: Need to be Flexible work timings.
If interested, please share your updated CV at ha*******n@ap******7.org
Company Profile:
Apollo 24|7 is a part of the multi-specialty healthcare group Apollo Hospitals with the core belief that Expertise is for Everyone. With the launch of Apollo 24|7, the vision of our founder Dr Prathap C Reddy of removing mobility barriers from healthcare has become a reality. Apollo 24|7 helps you get treated from Apollo certified doctors at any time of the day,wherever you are. The mobile app has features like E- consultation, online pharmacy, home diagnostic test and digital vault where you can upload all your medical history. E-consultation allows the patient to find an expert doctor in 15 minutes. Online Pharmacy express delivers medicine to your home within two hours. You get Diagnostic Tests at your door-step and patients can also upload and access their medical health records anytime and anywhere on Apollo 24|7 app.
Website:https://www.apollo247.com/
Regards
Harshini
Executive-Talent Acquisition
Apollo 24|7
https://www.apollo247.com/
Job Classification
Industry: Medical, Healthcare, HospitalsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: pollo Hospitals Enterprise LimitedLocation(s): Delhi, NCR
Keyskills: healthcare voice process inbound Healthcare Bpo customer care medicine call center healthcare call center strong interpersonal skills operations voice process operational excellence customer handling customer experience
Apollo
Apollo TeleHealth Services aims at providing a successful working model of telemedicine which self-propagates throughout India and into the developing world. It will provide a channel for continuous access to the most sophisticated medical support systems at all times. Further, telemedicine shall im...
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