Senior Team Member - Gurgaon - BA Continuum @ BA Continuum India

Process Overview

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions

Job Description

• Investigating and identify root cause for an enquiry
• Contact external banks through SWIFT correspondence messages
• Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
• Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines
• Follow up with external banks for details, confirmation and recall of funds
• Verify Correspondence & Payment adjustments as per currency cut - off
• Manage workflow in the team

• Responsibilities

  • To process investigations enquiries of Incoming Outgoing returned payments in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.
  • Investigate & clear payment related outstanding on Nostro accounts
  • Verify Correspondence & payments adjustment entries processed by the team adhering to currency cut - off
  • Monitor & ensure all queues are cleared as per currency cut - off
  • Escalate any process related ambiguities to the supervisors or manager for clarification.
  • Monitoring of mail box and act accordingly without delay. Distribute work among the team on priority basis
  • Perform end of day (EOD) check and report to supervisor
  • Support fellow team members on queries relating to process
  • Support the team manager in capturing performance related data and report MIS on a timely basis
  • Have innovative approach to work and continuously identify and implement process improvements
  • Seek opportunities to improve process by initiating best practices
  • Identify risk areas in the process and implement mitigation plans
  • Assist the supervisors in preparing various process reports

  Requirements

• Education: The Candidate must be a Graduate or Post Graduate Commerce (B.Com) or MBA (Finance)
• Certifications: NA
• Good Communication Skills, both verbal and written
• Experience : 3 - 4 years relevant work experience. Prior work experience in Global Investigations is a preferable.
• Mandatory Skills:
• In depth understanding of SWIFT payments & message types
• Ability to work on all types of cases.
• Detailed Knowledge of nostro accounts
• Should have worked on PEGA