Openings For Senior Associate- Us Payroll, Nga
- NGA HR India
- 2 - 4 years
- Kochi
- 5 years ago
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Job Description
Role summary
- To process the US payrolls by meeting the obligations such as TAT & accuracy levels as specified.
- To provide an effective and efficient US payroll service to customers, ensuring the accurate and timely payment of their employees' salaries
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
- To proactively seek learning opportunities to develop and maintain good knowledge of NGA's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.
Main responsibilities
Production
- Responsible For Processing And Meeting Targets Given For The Same
- Responsible For Second Level Verification Of Data If Required
- Providing Feedback On Quality Issues Found During Audits
- Responsible for timely escalation of production related issues
- Responsible For Maintaining Accuracy
- Prioritises, allocates and actions daily tasks to be accomplished to meet SLA
- To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
- Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
- Calculates, prepares and transmits manual payments and third party disbursements
- Coaches and advises team members on Systems and PC usage
- Suggests ways in which systems and procedures can be improved to enhance the business.
- Updating Process Related Reports and Documents
- Compliances
- Ensuring ISMS Compliance Of The Team
- Adhering To Company Policies, Rules And Regulations
- Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
- Adhering to Work Timings, Leave Schedules
Key experience
- 2 -3 years' experience in US payroll is mandatory
- PC Literacy - Word and Excel (Basic Level)
- Good technical knowledge of US payroll and US payroll systems
- Commerce background
- Track record of face to face, telephone and written contact with customers
Skills
- Good communication skills
- Commitment to achieve deadlines
- Learning Attitude
What we offer
- Sophisticated career development initiatives
- Transparent reward and recognition schemes
- Innovative industry leading company
- Promising career growth path
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: NGA HR India Pvt LtdLocation(s): Kochi
Keyskills: Training Communication Skills Policies HRIS HR Customer Loyalty Career Development US Payroll Recognition
NGA HR India
NGA Human Resources has been a leading provider of HR solutions for almost 50 years. We are recognized as a driver of innovation in HR by leading market observers. Our more than 5000 employees in 35 countries administer and reward 3 million employees in over 100 countries. At NGA Human Resou...
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