Operations Manager in Customer Service
- Heads Up
- 8 - 10 years
- Delhi, NCR
- 5 years ago
- Email to a friend
- Report this job
Job Description
RESPONSIBILITIES
- Day-to-day responsibility for efficient and effective order processing for all orders received on the HUFT website including tools, processes and procedures. Need to track the order from the time it is received until it is delivered to the customer
- Key partner for cross-functional teams including customer service, warehouse operations, logistics, loss prevention, IT, working together to deliver excellent omni-channel customer experiences.
- Using insights and analysis to investigate potential issues throughout the end-to-end customer journey, suggesting opportunities for improvement - with particular focus on checkout and payments.
- Building and distributing ecommerce operations reports, summarising and providing analysis and insight into trends.
- Leading project launch activities and plans, ensuring that business teams are aligned and communication is clear and effective. Managing and optimising new features post-launch - identifying new opportunities.
REQUIRED SKILLS & EXPERIENCES
- Proven experience within a similar E-commerce / Omni-Channel operations role, preferably in retail.
- Experience working across omni-channel initiatives
- Experience working with teams such as ecommerce and retail operations, customer service, loss prevention, logistics and payments.
- Experience working across ecommerce project launches and managing project roll-outs
- Demonstrated ability to work in a fast-paced, self-starter environment.
REQUIRED COMPETENCIES
- Team player with a positive 'can-do' attitude
- Energetic and enthusiastic has a sense of urgency
- Ability to multi-task and meet simultaneous tight deadlines
- Strong problem solving and troubleshooting skills.
- Has the ability to thrive in a challenging environment where priorities often change.
- Excellent communication skills and ability to build relationships, both internally and externally.
- Highly organised with excellent attention to detail.
- Passionate about the customer and all elements of the customer experience
Job Classification
Industry: Retail, WholesaleFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM
Doctorate: Doctorate Not Required
Contact Details:
Company: Heads UpLocation(s): Delhi, NCR
Website: http://www.headsupfortails.com
+ View Contact
Keyskills: MIS accounting Purchase General accounting Account entry Inventory expenses gst
Fraud Alert to job seekers!
₹ Not Disclosed
Heads Up
Heads Up For Tails is a luxury pet products brand with its paw-prints in India and the USA. We design, manufacture and customize stylish, high quality and utility-driven pet products to improve the quality of your pet's life and make pet ownership delightful.Heads Up For Tails awarded as Bra...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in