Sr . Customer Support Representative @ Sygina Data Systems

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Sr . Customer Support Representative

Sygina Data Systems
2 - 3 years
Mumbai
5 years ago
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Job Description

Job Description:

We are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate should be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer Satisfaction at the core of every decision and behaviour.

Responsibilities:

Manage Inbound and Outbound Calls, Chats and Email Tickets.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Set appointments and follow up with prospects via email and phone.

Build sustainable relationships and engage customers by taking the extra mile.

Creating Documentation and help Files to streamline the process.

Meet personal/team qualitative and quantitative targets.

Skills and Qualifications:

Graduate/ Under Graduate with 2 - 3 yrs of experience in customer Support.

Track record of over - achieving quota.

Strong phone and verbal communication skills along with active listening.

Ability to multi - task, set priorities and manage time effectively.

Flexible with Shifts.

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Sygina Data Systems
Location(s): Mumbai

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Keyskills: Outbound Cloud computing Customer Support Representative Customer satisfaction Healthcare HR Customer support Information research

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Sygina Data Systems

Sygina is passionate about making cloud driven applications accessible to everyone. It's platform is leveraged by more than 1200 small & large corporations to provide seamless services to their customers. Our solutions are used by industry leaders in Media & Healthcare. We are focused toward...

Sr . Customer Support Representative @ Sygina Data Systems

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