Senior Automation Specialist - Leapwork
- Leapwork India
- 4 - 8 years
- Noida, Gurugram
- 5 years ago
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Job Description
As a Senior Automation Specialist, you will have a big impact on the growth of the company because of the significant role you play in ensuring successful adoption of LEAPWORK by our customers. You will work in a fast-paced team of experts and refer directly to the Director, India.Your primary objectives will be to work with both leads and commercial customers on live chat and online sessions to help them with technical best-practices and troubleshooting, using your deep technical knowledge and understanding of our product.Since LEAPWORK is a small but fast-growing company in a high-growth market space, you will be expected to be very flexible and perform a wide variety of tasks as they present themselves across the organization.
- Understand and resolve incoming automation queries with a high sense of urgency
- Resolving customer queries via Chat, Tickets and Online Question/Answers sessions
- Log all incidents, requests, and customer interactions into Hubspot and other systems
- Create a knowledge base, training materials and provide community support to leads and customers
- Participate in LEAPWORK product testing and release-related activities
- As a person, you are calm and able to drive issues forward under stressful conditions. You are expected to work primarily in shifts during US business hours from LEAPWORK office in Gurgaon India. However, due to the global nature of the business, some shifts must be expected to be scheduled for European, US, and Australian business hours.
Required Candidate profile
- 4 to 8 years of proven, relevant Automation Experience.
- Be completely fluent in business-level written and verbal English with a neutral accent
- Be experienced with test automation and software quality assurance in general
- Be experienced with at least one major test automation platform such as Selenium
- Be experienced with Agile, DevOps processes, source control, database, and knowledge of at least one programming language
- Bachelor's degree in Engineering or equivalent preferred.
Shift: Night Shift (9 PM to 6 AM)
Current CTC:
Expected CTC:
Notice Period:
Interview Availability:
Perks and Benefits
Performance BonusJob Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: BCA in Computers, B.Tech/B.E. in Any SpecializationPost Graduation: MCA in Computers, M.Tech in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Leapwork India Private LimitedAddress: LEAPWORK India Pvt. Ltd, Ground Floor, 4A, Building No 9A, DLF Cyber City, Phase 3, GURGAON, Haryana - 122002,India
Location(s): Noida, Gurugram
Website: https://www.leapwork.com/
Keyskills: automation framework software testing automation testing customer service manual testing soap ui qtp automation tester software test engineer functional testing selenium sdet devops software tester jenkins integration ui automation process automation
Leapwork India
At LEAPWORK, we believe software robots will change the way people work together on a massive scale. Thousands of users in all industries around the world use LEAPWORK every day to create and deploy automation on their own, freeing up their time for more high-value activities.
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