Tech Support (spanish/ Portugese) Language
- Varite
- 2 - 7 years
- Delhi, NCR
- 5 years ago
- Email to a friend
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Job Description
Job description VARITE is looking for a qualified Technical Support Language Specialist (Spanish / Portuguese) for one of our clients located in Noida. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.WHAT THE CLIENT DOES? It is an American multinational computer software company. It focuses upon the creation of multimedia and creativity software products, with a more recent foray towards digital marketing software. WHAT WE DO?
VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.
HERE'S WHAT YOU'LL DO:
- Be part of a 24x7 Enterprise grade Service Desk team
- Triage issues coming from various channels such as phone, chat or web portal
- Prioritize customer urgency and issues priority
- Search and reuse information gain from our internal information repositories
- Log all incidents and requests into our case management system
- Accurately document all customer interactions in a case management system
- Connect issues and cases to the most appropriate and effective resource
- Create positive experiences through effective and clear communications, appropriate sense of urgency and a respect for our customers' time and effort
- Ability to assess customer sentiment at all stages during the communication.
- Ability to drive issues through the organization with urgency.
- Ability to communicate verbally or in writing with the appropriate level of etiquette,timeliness and professionalism.
- Ability to understand the business impact of issues.
- Ability to stay calm under stressful conditions while driving issues forward.
- Ability to quickly learn and apply new knowledge and concepts.
- Must be a technical graduate
- 1+ years previous Technical Support Center experience required with an emphasis on business to business interactions. Knowledge of Adobe products will be preferable.
- Experience in supporting software applications with an emphasis on server based applications.
- Basic knowledge of Digital Marketing & JAVA Script is an advantage.
- Knowledge of Windows/Mac OS & networking concepts is a must.
- Experience working in a team environment and managing a diverse workload.
- Outstanding written & verbal communication skills in English & Spanish/Portuguese.
- General cultural awareness, particularly for agents who are supporting customers inregion other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main citiesor regions etc. to avoid having to make spelling requests to customers
Current Salary:
Expected Salary:
Contact Number:
Best time to call:
Notice Period:
Please feel free to contact us at amreen.dhawan @varite.com @7009456*** forward to assisting you in finding your next assignment
** If you are not comfortable or interested in this job opening, please feel free to forward this to others.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Required Candidate profile
Required Candidate profile- The ideal candidate should have a total year of experience between 3 to 7 years.
- Must have Spanish/ Portugese certifications.
- A minimum Bachelor's Degree is mandatory with a preference in Computer Science
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Other
Role: Other
Employement Type: Contract
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Varite IndiaLocation(s): Delhi, NCR
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Keyskills: technical helpdesk technical support service desk product support IT Helpdesk Helpdesk l1 network troubleshooting networking Spanish Portugese
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Varite
VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 1000 Companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendors to the leading corporations in the verticals of Networking, Cloud Infrastructure, H...
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