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Wipro is hiring For Associate (Voice Process)

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 Wipro is hiring For Associate (Voice Process)

Job Description

Looking for Voice Process Associates for Gurgaon Location
Work location : Gurgaon sector 48, candor tech space


  1. Exp: 0-3 Years (Freshers are also welcome)
  2. Voice Process
  3. Night Shift only (Both side cab available)
  4. Age criteria: 22 years to 27 years are allowed

Role & responsibilities

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • To strive to create a healthy and fun filled Environment in the team
  • Display interpersonal skills in handling the day-to-day operations on the floor
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Identify, share and support operational improvements

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Eligibility:

  • Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
  • Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Note : Looking for immediate joiners or who can join within 10-15 days


Please share your Resume on below mail ID. - si*******************p@wi**o.com

Thanks & Regards

Siddhesh J

Talent Acquisition | BPS

si*******************p@wi**o.com

Wipro HR Services India Pvt Ltd

Mumbai


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Wipro
Location(s): Noida, Gurugram

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Keyskills:   Fluent English Voice Process Strong Communication Skills International Call Center Verbal Communication Voice Support US Process Communication Skills Rotational Shifts International Voice Process International BPO UK Process Interpersonal Skills

 Fraud Alert to job seekers!

₹ 2-4 Lacs P.A

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Wipro

Company DetailsWipro Limited