Wipro is hiring For Associate (Voice Process)

Job Description

Looking for Voice Process Associates for Gurgaon Location
Work location : Gurgaon sector 48, candor tech space

1. Exp: 0-3 Years (Freshers are also welcome)
2. Voice Process
3. Night Shift only (Both side cab available)
4. Age criteria: 22 years to 27 years are allowed

Role & responsibilities

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• To strive to create a healthy and fun filled Environment in the team
• Display interpersonal skills in handling the day-to-day operations on the floor
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Identify, share and support operational improvements

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Eligibility:

• Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
• Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Note : Looking for immediate joiners or who can join within 10-15 days

Please share your Resume on below mail ID. - si*******************p@wi**o.com

Thanks & Regards

Siddhesh J

Talent Acquisition | BPS

si*******************p@wi**o.com

Wipro HR Services India Pvt Ltd

Mumbai

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Keyskills:   Fluent English Voice Process Strong Communication Skills International Call Center Verbal Communication Voice Support US Process Communication Skills Rotational Shifts International Voice Process International BPO UK Process Interpersonal Skills