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It Support Engineer @ OYO

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 It Support Engineer

Job Description

Role & responsibilities

  • Provide Level 1 & Level 2 IT support for hardware, software and network-related issues
  • Troubleshoot laptops/desktops (Windows & macOS), printers and peripherals
  • Manage IT onboarding & offboarding (laptop allocation, access setup, asset recovery)
  • Support and manage email systems, VPN, antivirus and collaboration tools
  • Diagnose and resolve network, Wi-Fi and connectivity issues
  • Coordinate with vendors for hardware procurement, repairs and AMC management
  • Maintain IT asset inventory and documentation
  • Ensure compliance with IT security policies and access controls
  • Handle user tickets through ITSM tools and ensure SLA adherence
  • Provide on-site support for office infrastructure and conference room setups

Preferred candidate profile

  • Bachelors degree in IT / Computer Science / Engineering or equivalent
  • 2+ years of experience in IT Support / Helpdesk / Desktop Support
  • Strong knowledge of Windows, macOS, MS Office, Google Workspace
  • Basic understanding of networking (LAN/WAN, routers, switches)
  • Experience with IT ticketing systems (Freshservice, ServiceNow, Jira, etc.)
  • Good understanding of IT asset management and security practices
  • Strong communication and problem-solving skills

Job Classification

Industry: Travel & Tourism
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills:   Technical Support IT Support System Support Desktop Support End User Support

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OYO

OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full stack technology that increases earnings and eases operations. Bringing affordable and trusted accommodation that guests can book instantly.