Manager - Infrastructure Support - Mumbai
- Knight Frank
- 5 - 7 years
- Mumbai
- 5 years ago
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Job Description
Strategy and Planning
s Drive second line support initiative to reduce support calls across the organization
s Prepare and deliver annual performance appraisals and compensation recommendations of members
s Participate in evaluation of the infrastructure support management process.
s Produce regular reports, for example to demonstrate the efficient deployment of the firm's software assets and licences.
Acquisition and Deployment
s Provides project management to support broad scope IT implementations and projects. These projects could include migration to cloud services, new servers, or rolling out new technologies.
s Report on application licence usage.
s Supervises the deliverables and prioritizes the work of the Global IT staff to include the creation and close-out of IT services for new or closing country offices. IT services to include procurement of networking hardware, servers, UPSs, internet connectivity, and so on. May include travel to field office locations as needed.
Operational Management
s Supervises direct reports on IT Infrastructure Team Mumbai with responsibility for hiring, firing, discipline, performance evaluations, assignments, work flow, deliverables, and staffingthe firm's HR and IT access policies.
s Supervision and management of a technical Team and supervisors to effectively and efficiently achieve the desired results, includes setting objectives for teams and individual staff, setting task priorities and resolving resource, technical or conflictingRecommend process improvements where appropriate.
s Monitor incoming work requests, incident tickets and status checks by customers via a ticketing system. Ensure that calls/requests are being taken/logged, assigned, checked out and resolved in a timely and efficient manner.
s Acknowledges and resolves technical problems dealing with software, networking, Server and Internet connectivity, E.T.C in a timely and courteous manner. Problem resolutions made available as a "lessons learned" resource to other technology team members
s Create documentation for smooth operations and motivating Team to create documentation as well
s Should have strong knowledge on majority of technologies mentioned below
1. Back up and restore.
2. Firewall.
3. Exchange online and on premises.
4. AD, ADFS & Group policies.
5. Access points configurations and monitoring.
6. Vmware.
7. SCCM.
Professional Standards
- s Well presented, polite and courteous
- s Excellent communication skills
Professional experience and personal skills profile
Advantageous but not mandatory
- s Experience of using O365, Azure & Powershell
- s Any Certifications (Microsoft, Cisco)
- s ITIL Foundation Certification
- s Experience of working with Service Now Helpdesk system
- s Good Excel skills
Particular Aptitudes/Skills Required
- s You will be very well presented, have a clear, confident speaking voice, cheerful personality and a good sense of humour.
- s This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly and helpful manner, both face to face and on the telephone.
- s The successful candidate will be flexible, self-motivated, organised and pro-active with good computing skills, excellent administration skills and the ability to adapt to a wide range of tasks. They will also have a "hands on" attitude and possess the necessary skills, manner and experience to provide an effective service to the firm.
Job Classification
Industry: Real Estate, PropertyFunctional Area: IT Software - Network Administration, Security,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: Knight Frank IndiaLocation(s): Mumbai
Keyskills: operations management access points networking monitoring support management it infrastructure itil
Knight Frank
Knight Frank India was set up in 1995 as a joint venture between Knight Frank UK, the leading international property consultants and a consortium of eminent Indian partners. We provide a spectrum of property related services that few organizations can match. Knight Frank India's core business activi...
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