Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Support / Non Voice / Day Shift @ Shaw Academy Education

Home > Back Office / Web / Transaction Processing

 Customer Support / Non Voice / Day Shift

Job Description

Dear Candidate,

Greetings from Shaw Academy.

Looking out for Non-Voice Process (Customer Service Executive) for a product based Edutech company Shaw Academy

Inviting candidates who are good with their typing speed and have a better written communication. Interact with customer over mails, chats and other social media platforms (International Process) -Day Shift (09:00 AM to 06:00 PM)

Interested candidates, please do send across your profile with the following details.

Total Years of Experience :

Relevant years of experience in Customer support :

Handled International Customers : Yes/ No

CTC :

ECTC :

NP :

Please send a mail with all the details to Hr****a@sh********y.com

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer queries.
  • Communicating with customers through Email and chat.
  • Providing accurate, valid and complete information by using the right methods/tools.
  • Handling customer complaints provide appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Achieving Daily Target without compromising the quality.
  • Taking ownership of the customer issues and resolving at priority.
  • Acknowledging and resolving customer complaints within 24 hours.
  • Knowing our products inside and out so that you can answer questions.
  • Maintaining required documents, reports and trackers.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Skills & Attributes

  • 1-5 yearsof experience in non-voice support.
  • A good writing skill with no grammatical error
  • Excellent communication and presentation skills.
  • Hard-core customer support with no "give up" attitude.
  • Typing speed above 40 wpm.
  • Always ready to take extra responsibilities and perform without excuses.
  • Ability to work under pressure.
  • Tendency to stay on Top at any day.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Be willing to learn and go the extra mile.

Job Classification

Industry: Education, Teaching, Training
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Shaw Academy Education Private Limited
Location(s): Bengaluru
Website: https://www.shawacademy.com/

+ View Contactajax loader


Keyskills:   Presentation Skills Customer Service Customer Support Typing Speed Chat Customer Satisfaction Customer Complaints Non Voice documentation skills

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ Not Disclosed

Shaw Academy Education

Educating everyone, everywhere. Shaw Academy is the largest live experience online educator in the world, making the highest quality, practical education accessible to all. Our focus is on live education because it is interactive, engaging, always evolving and most importantly, better for learning. ...