Job Description
Dear Candidate,
Greetings from Shaw Academy.
Looking out for Non-Voice Process (Customer Service Executive) for a product based Edutech company Shaw Academy
Inviting candidates who are good with their typing speed and have a better written communication. Interact with customer over mails, chats and other social media platforms (International Process) -Day Shift (09:00 AM to 06:00 PM)
Interested candidates, please do send across your profile with the following details.
Total Years of Experience :
Relevant years of experience in Customer support :
Handled International Customers : Yes/ No
CTC :
ECTC :
NP :
Please send a mail with all the details to Hr****a@sh********y.com
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer queries.
- Communicating with customers through Email and chat.
- Providing accurate, valid and complete information by using the right methods/tools.
- Handling customer complaints provide appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Achieving Daily Target without compromising the quality.
- Taking ownership of the customer issues and resolving at priority.
- Acknowledging and resolving customer complaints within 24 hours.
- Knowing our products inside and out so that you can answer questions.
- Maintaining required documents, reports and trackers.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills & Attributes
- 1-5 yearsof experience in non-voice support.
- A good writing skill with no grammatical error
- Excellent communication and presentation skills.
- Hard-core customer support with no "give up" attitude.
- Typing speed above 40 wpm.
- Always ready to take extra responsibilities and perform without excuses.
- Ability to work under pressure.
- Tendency to stay on Top at any day.
- Ability to multi-task, prioritize, and manage time effectively.
- Be willing to learn and go the extra mile.
Job Classification
Industry: Education, Teaching, Training
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Shaw Academy Education Private Limited
Location(s): Bengaluru
Website: https://www.shawacademy.com/
Keyskills:
Presentation Skills
Customer Service
Customer Support
Typing Speed
Chat
Customer Satisfaction
Customer Complaints
Non Voice
documentation skills