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Software Support Engineer - Pune - First @ First Insight Software

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 Software Support Engineer - Pune - First

Job Description

Hi,

We have an opening for the profile of Software Support engineer ( Tech Support) with our own organization

Position : Trainee- Software Support Engineer (Tech Support)
Qualification : BE(Computers) / BE(Electronics) / MCA / MSC / BCS


Candidate should have excellent communications skills, good command over written and spoken English.

  • Basic Hardware troubleshootingand database knowledge

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

  • Provide comprehensive first-tier phone/email support for the efficient resolution of technology and functional problems across all products.

  • Responsible for following established set of processes while handling support requests

  • Report to senior managers on any issue that could significantly impact the business

  • Ability of taking ownership of user problems and be proactive when dealing with user issues

  • Ensure all calls are logged in the ticketing logging system & every activity is updated

  • Ensure users & management is notified during downtimes with complete information


    • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
    Should be willing to work in night shifts.

    About First Insight

    We are a product based software development company based in Portland , Oregon(USA) with its India development center in Pune. Our expertise and domain lies in Healthcare industry.

    Note :- Immediate Joinees will also be preferred.

    Job Classification

    Industry: IT-Software, Software Services
    Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
    Role Category: Voice
    Role: Voice
    Employement Type: Full time

    Education

    Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
    Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
    Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

    Contact Details:

    Company: First Insight Software Solutions (I) Pvt. Ltd.
    Location(s): Pune

    + View Contact

    Keyskills:   Email Support Customer Service Software Development Spoken English Technical Support Customer Satisfaction Application Support Technician Activities Software Support Hardware Troubleshooting Reasoning Skills

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    ₹ 1,00,000 - 6,00,000 P.A

    First Insight Software

    First Insight is a product based software development company based in Portland, Oregon (USA). Our expertise and domain lies in 'Health care' and 'Insurance'. We are a forward thinking, visionary company that provides high-quality software solutions, support, and training to nearly 1,200 ophthalmic ...

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