Remote Support Engineer For European JV @ Antares Vision India

-Good Knowledge of Operating Systems Windows and Linux

-Scripting Windows PowerShell/Batch, Linux Bash/Shell

-Database SQL (Microsoft SQL Server)

-Editing of XML file, XSL/XPATH knowledge

-Experience with deployment in distributed environment

-troubleshooting, integration and communication of different IT systems

- Knowledge of the main communication protocols: FTP, SOAP, HTTP, VPN Technologies

-Experience of application deployed in Cloud environment

- Graph Database (Neo4J, Cypher language)

Functional Responsibilities:

-Remotely assist installation of software in Linux/Windows environments and configuration of the Antares Application modules

-Installation of SQL servers and integrate with customer's IT system

-Troubleshooting and resolution of technical issue discovered during the Antares L3/L4 software deployment

-Ensuring a customer's satisfaction and delivery according to the expected and agreed timelines

-Help customer in resolving issues. Document software Change request. Maintain issue logs

-Communication and coordination with internal team members to get the issue resolved.

- Document Maintenance procedure

Personal Skills:

-Required soft skills to interact with high profile customers and providing resolution.

-Excellent spoken and written communication.

-Excellent Team Player and coordinator to acquire the solutions from internal cross functional teams.