Operations Manager
- True Solution
- 5 to 9 Yrs
- Vadodara
- 5 years ago
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Job Description
Hi There,
We are hiring for Operations Manager for US based M.N.C.
- Location- Vadodara.
- Package- Upto 10 Lacs/annum.
Below is the JD for the profile.
Job Description:-
- Job Context & Major Challenges
Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.
Principal Accountabilities:-
- Accountability
- Supporting Actions
- Daily workflow management to ensure maximum capacity to the project pool
- Ensure schedule adherence for self & team
- Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc.
- Be peoples person by conducting regular one on one, empathize with people concerns, escalate timely on issues, target the problem & not the person attitude
- Constant communication with the ARCHERs US offices through calls and emails
- Any other duties assigned by manager
- Prepare accurate reports & submit timely to the desired recipients
- Perform random quality checks on volumes processed by the team members
- Conduct daily meetings with team & provide timely process updates to maintain quality
- Anticipating clients needs and preparing reports
- Review QC feedbacks and devise ways to improve quality of the team
- Doing spot checks to uphold quality standards
- Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information
Min skills:-
- Graduate or Masters with any stream is must.
- Being proactive in taking up new challenges & increase scope of self exposure
- Strong oral & written English communications skills with problem solving ability
- Good networking skills across the organization to get things done
- Training skills to conduct process, refresher & basic soft skills training
- Ability to create a challenging, fast paced team oriented environment
- 5-7 years of work experience in managing team at BPO/KPO
- Ability to de-stress the work environment under pressure
- Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet
- Ability to learn quickly & teach members on process nuances
- Knowledge of financial services and class action and mass tort is good to have
- Ability to interact with confidence with US internal & external customers
- Candidate with experience into legal process domain will be of advantage
- Ability to review reports & take actions based on data
- Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.
Relationships Internal
- Vertical Head
- Line Manager
- Team Members
- Cross Functional Teams.
External
- Clients
- Attorneys
Interested candidates may apply by sharing their updated resumes on
hr*****************s@gm**l.com
&
Call Mihir Raval- 9033376***.
Regards,
Effective Reserves.
Simplified staffing solutions.
Employement Category:
Employement Type: Full timeIndustry: KPO / Analytics
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Operations Manager
Contact Details:
Company: True SolutionLocation(s): Vadodara
True Solution
“True Solution†– The region owned by blend of opportunities of various verticals where we cater the masterpiece as per the wish and demand. Being accorded with multiple international MNC brands the platform is bifurcated into ample of segments where the individual would be bles...
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