Senior Telephony Engineer ( Avaya ) - Gurgaon @ Webhelp India

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Senior Telephony Engineer ( Avaya ) - Gurgaon

Webhelp India
5 - 10 years
Noida, Gurugram
5 years ago
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Job Description

We have an amazing opportunity to join our busy Gurgaon office asSenior Telephony Engineer. You'll work as part of a geographically dispersed IT team to provide Avaya telephony support and service, enabling Webhelp's IT Infrastructure to run effectively and efficiently. You will be responsible for implementing, managing and monitoring the core Webhelp Telephony Infrastructure for on premise locations (multiple sites across Webhelp Group mostly in European and African region).

We are looking for a top-class candidate with the following skills and experience

Prior experience of supporting multiple telephony system in a contact centre environment
Process driven candidate with 7-10+ years strong technical experience in Avaya telephony support (expertise in Avaya solutions & components: AMS, ASM, SMGR, AES, US, CMS, ACCCM, AEP etc.)
Excellent understanding of relevant systems (e.g. NICE inContact, FreeSWITCH, Asterisk or other relevant telephony products)
In-depth knowledge of contact centre telephony technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions
Excellent knowledge of SIP protocol
Knowledge of Unix-like operating systems
Technical troubleshooting of routine hardware and software issues courteously and expeditiously
Ensure adherence to Security Practice to different regulatory/client requirements (ISO 27001, PCI etc.)
Clear and concise communication skills to all levels of staff
Ability to work under pressure and support operational requirements within short timescales
Results focused and committed to high personal standards and a desire to develop via self-study and formal training
Develop and organize materials, visual aids, and other documentation
Fluent in English is essential. French is a major plus. Other European languages are a plus (Spanish/German/Dutch)
SBC (Session Border Controller) is a plus
A strong AVAYA AACC knowledge is a plus

In return, we offer a competitive salary commensurate with experience along with free transport, medical benefits plus other rewards and benefits. We also offer a real chance to grow and develop with our rapidly expanding global company.

By choosingWebhelp, you'll join the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. We invest in our people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, our customers and on our partners' business.

Live for the moments withWebhelp.

About Webhelp

We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.

For more information visit www.webhelp.com

Perks and Benefits

Both Side free Transport + Medical Insurance

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Webhelp India Private Limited
Location(s): Noida, Gurugram
Website: http://Webhelp.com

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Keyskills: SMGR AMS CMS AEP Aes IT Infrastructure English Communication Skills Session Border Controller Freeswitch ISO 27001 Nice ACCCM SIP ASM NICE inContact Asterisk US Avaya

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Webhelp India

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customersâ‚¬â„¢ hearts and minds.Webhelp is committed to making business more human. Itâ‚¬â„¢s through this commitment that Webhelp enriches customer ex...

Senior Telephony Engineer ( Avaya ) - Gurgaon @ Webhelp India

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