Urgent Opening For System Support Engineers With Tape Library (l2) Skills- Chennai,kolkatta & Mumbai
- Axycube Solutions
- 2 - 5 Years
- Bengaluru
- 5 years ago
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Job Description
Key Skills :- Tape library end to end troubleshooting skills , Server & storage hardware replacements , Storage & back products architectureOptional :- Remote analysis experience , Tape repair skills , Storage implementation & upgradation.
REQUESTING PROFILES FROM IMMEDIATE JOINERS (MAX. 15 DAYS) WITH TAPE LIBRARY (L2) & STORAGE / SERVER HARDWARE SKILLS ONLY
Responsibilities :
1.Our Partners Systems (SSE) Senior Support Engineer provides additional levels of technical expertise and experience to supplement local field staffs technical ability as they perform their duties in the field and in the office.
2.Work on daily escalations from the field and have the ability to multitask on multiple escalations when needed.
3.An SSE reviews new equipment for maintainability to insure that our field and support staff can obtain the resources required, and necessary, to maintain the equipment under contract i.e. manuals, training, parts, equipment etc.
4.Assists remote offices in the ramp up of large customer sparing preparations as well as assisting in the evaluation, and installation of spare hardware after the acquisition of new hardware maintenance contracts.
5.Occasionally involved in highly complex site audits and ramp up of new technology to provide training required for maintenance.
6.Investigates our partners ability to deliver Call Home, remote notification, or remote monitoring.
7.Interfaces with customers in sales related activities, conference calls, technical assessment meetings, and provide support for sales meetings during contract negotiations etc.
8.Attends follow up sales meetings on service performance reviews.
9.Works with Logistics to assist in the acquisition of parts for sparing, associated parts definition, and researching compatibility of parts, as well as assessing probability of failure.
10.Develops and delivers internal training classes to the greater Curvature Engineering community. These classes are designed to reduce training costs company wide, and facilitate successful service at the regional level.
11.Evaluates OEM and third-party training classes for content and value; as well as provide recommendations to regional service management on minimum training requirements necessary to provide service on specific OEM platforms.
12.Mandatory to Share the daily report of RSG Tickets, FE Tickets attended & emails they revert by the end of their shift.
13.Weekly meeting, Performance & analysis review must be done with the management.
14.Its Mandatory to have at least one certification per financial year.
Directly Reports to National Manager SD & Operations and dotted line reporting to SDM & SME.
Should be with the open mind to accept the Additional Tasks & Responsibilities given by the Reporting Manager.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: System Administrator
Role/Responsibilies: Urgent Opening For System Support Engineers With Tape Library (l2) Skills- Chennai,kolkatta & Mumbai
Contact Details:
Company: Axycube SolutionsLocation(s): Bengaluru
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Keyskills: Tape Library Net Backup Storage Engineer
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₹ 00000 - 400000 IN
Axycube Solutions
AxyCube the Talent Acquisition Company that aspires to partner various multinational companies and leading Indian businesses across multiple domains, managed by Founder & CEO M. Suresh with 22 years of experience in IT & Executive Search and Selection Industry is well supported by team of consultant...
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