Dc Ops- Sbe(linux/aix/as400) @ Tech Mahindra

Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills :IBM AS /400 Administration
Good To Have Skills :Remedy Administration Tool

Key Responsibilities :
1 Flexible to work in US timings
2 Excellent Communication Skills
3 Monitor AS400 Servers and reports any issue to L2
4 Monitor Batch jobs AS400 Servers and reports any issue to L2
5 Account management on AS400 Servers
6 Scheduling jobs, batch Processing
7 Running Backups and restoration
8 Incident Management
Technical Experience :

1 Flexible to work in US timings
2 Excellent Communication Skills
3 Monitor AS400 Servers and reports any issue to L2
4 Monitor Batch jobs AS400 Servers and reports any issue to L2
5 Account management on AS400 Servers
6 Scheduling jobs, batch Processing
7 Running Backups and restoration
8 Incident Management
Professional Attributes :
1 Knowledge of ITIL process and certified
2 Knowledge on Monitoring tool Nagios, Nimsoft, etc
3 Knowledge on Incident management toolRemedy, Service now etc
Educational Qualification:
BE Additional Info :
1 Knowledge of ITIL process and certified
2 Knowledge on Monitoring tool Nagios, Nimsof
Educational Qualification : Bachelors degree required Advanced degree preferred
Additional Information: Willing to work in 247 Support Including Night Shifts
Requirements Duties:

• Perform IBMi administration and security setup/maintenance.
  
• Monitor and optimize the performance on the IBMi for any system resource constraints and provide recommendations to management.
  
• Knowledge of iSeries LAN Console, and Operations Navigator.
  
• Knowledge of the Hardware Management Console (HMC) and Logical Partitioning (LPAR) configuration. This includes new IBMi hardware setup and installations.
  
• Work with end client withJD Edwards and EBS application owners to monitor and troubleshoot application performance.
  
• Provide emergency and on-call support as required by the business and/or application owners to ensure availability and integrity of the application and data.
  
• Work with the application owners, on an as-requested basis, to plan for and provide guidance on hardware and software upgrade planning. Also work with application owners to provide process improvements where needed.
  
• Work with remote Client support personnel to maintain 24 7 up time requirement.
  
• Knowledge of setting up, testing, troubleshooting, monitoring of system back-ups and disaster recovery procedures.
  
• Familiar with high availability (HA) replication software.
  
• Knowledge of OS400 releases (V5.R3, V5.R4, V6R1 and V7R1), knowledge of OS upgrade strategies, and the application of Program Temporary Fixes (PTFs) and the distribution of image files.
  
• Configure and maintain system tools for performance monitoring and adhere to all change management policies.
  
• Develop a continual automation strategy and is able to implement.
  
• Create continual self-healing capabilities that are high quality and streamlines the support.