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Cluster Manager(Customer Account Manager) @ Shyam Spectra

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 Cluster Manager(Customer Account Manager)

Job Description

ORGANIZATIONAL CONTEXT

Position Title: Cluster manager Sales B2B
Location: Mumbai
Reporting: City Head

POSITION SUMMARY

Cluster Manager Sales - Asst. Manager

Spectra is looking for a driven and experimental B2B cluster manager responsible for customer acquisition and market share in specific commercial clusters. The Job involves handling direct B2B (SMB) sales, building permissions, localized marketing activities leading to customer & revenue market share in the assigned Geography. The Cluster manager will establish sales supremacy in the cluster through acquiring 40% market share. The position would be front ending the Sales Strategy of the Organisation and will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of assigned targets. Negotiating and securing permissions for sales in the identified buildings and ensuring visibility of Spectranet for awareness & pull in the assigned geography/buildings with help of central marketing team and marketing vendors.

KEY RESULT AREAS / KEY DELIVERABLES

Details of B2B Sales tasks - for SMB and Broadband Products

Map the potential customer and create new opportunities in the given Cluster Universe
Delivery of assigned target numbers
Relationship with key influencers' and customers in the cluster.

Details of B2B Market share tasks

Maintain prospect database of the Cluster Universe
Work to achieve 40% market share in the assigned cluster
Execute sales promotion programs to win new customers

Details of B2B Localized Marketing tasks

Identify key visibility actions for marketing in the cluster and building.
Coordinate with Internal Marketing / trade agency for execution of such activities
Track Competition in the cluster and update the stakeholders in order to maintain the edge.

Details of B2B Permission tasks

Liaison with the Real Estate Managers of the buildings in order to secure necessary permission for laying In building Infrastructure
Coordinate with backend team for execution of agreement
Develop relationships to access new and existing opportunities in the Buildings

Details of B2B Rollout coordination tasks

Coordinate with Internal Project teams for priority roll out area in the cluster
Align sales & marketing actions in-line with the roll out.

FUNCTIONAL SKILLS

Communication
B2B Sales- Broad Band

BEHAVIORAL SKILLS

Team Building
Good inter personnel skill

KEY INTERACTIONS

Internal

Sales and permission Back office
Reporting Manager
Central Marketing Team / B2B Marketing Manager
Central and City level Service Delivery Teams
Central and city level Roll out teams
Collection Manager
Central Customer support & customer relationship teams

External

Potential customer in the clusters
Customers
Building / Estate Managers
Local Marketing Agencies

Required Candidate profile

Qualifications

POSITION REQUIREMENTS

Level of Education

Graduate/MBA

Experience

6-8 Years of experience in B2B direct sales or territory management or account Management with reputed Internet / telecom / SI organizations.

Knowledge & Skills

Driven and hungry for growth (aggressive)
Innovative and full of sales and marketing ideas
Execution focused
Loves interacting with people
Project and vendor management
Intra-function coordination
Technology alignment

Job Classification

Industry: Telcom, ISP
Functional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MBA/PGDM in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Shyam Spectra
Location(s): Mumbai

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Keyskills:   B2B Marketing Customer Relationship Marketing Management Direct Sales Sales Strategy B2B Sales Sales Management Sales Promotion Territory Management Customer Acquisition Cluster Manager

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Shyam Spectra

Spectra is an innovative and disruptive technology company, dedicatedly working to deliver joy, advantage and success for people through and by, the continuous pursuit of excellence in internet services. Spectra€™s vision is to advance the lives of people in urban India by creating and d...