Job Description
Responsibilities:
The Key Account Manager will be responsible for driving renewals of our merchants and ensuring that they derive maximum value from the use of ORG. To achieve this, the account manager will interact regularly with the merchants and build a strong lasting relationship and drives improvements to the merchant's usage of ORG and drives adoption of new features that help merchants.
* To work as a single point of contact between merchant & ORG to understand the merchant's requirement and offer solutions within the deadline
* To engage with merchants on a regular basis to build a long-lasting relationship
* Maintaining good relationships and finding opportunities for upsells to offer all in one solution
* Account management
* Acquire new merchants
* Manage schedule and prioritize well, in order to meet deadlines
Responsibilities: Merchant Acquisition: * Set up and lead the team to achieve merchant acquisition goals and targets * Track progress against plan by implementing strong processes & review mechanism using well - defined metrics Account Management: * Set up and drive the team to achieve active merchant targets through effective servicing * Ensuring effective deployments, training and farming of merchants acquired * Plan, assess & implement monetization avenues Map Competition: * Monitor competition activity in key accounts and ensure appropriate response strategies are formulated and implemented * Share best practices internally for growth of the larger team Team and Stakeholder Management: * Contributions in the areas of leadership development, employee engagement, organization development and capacity building * Work with internal stakeholders including Marketing, Customer experience
Job Classification
Industry: Internet, Ecommerce
Functional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: BC Consultants Pvt Ltd
Location(s): Chennai
Keyskills:
Key Account Management