Excellent Oppotunity For IT Helpdesk / Service
- Collabera Technologies
- 2 - 7 years
- Hyderabad
- 5 years ago
- Email to a friend
- Report this job
Job Description
Hi,
Hope this message finds you well!
This isBansal Patelfrom Collabera and I am writing to you regarding an excellent job opportunity that I have with one of Collabera's premier clients
We have below position on Collabera Payroll.
Position Details:
Employer: Collabera Technologies Pvt Ltd (will deploy with one of our client)
Job Title / Skill:IT Service Desk / Help Desk / Technical Support (1 + Years)
Mode of Interview: Webex (video ) (Should have own Laptop / Desktop with webcam)
Interview:On Prior Intimation in weekdays only(Monday to Friday)
Work Location: Hyderabad or Noida only
Can join in: Immediate to 30 days
Experience:2 to 6 Years(Required all the documents of the Education like, Mark sheet, Provisional Certificate / Degree Certificate , Aadhar card, etc)
Maximum Offer Package: 2.50 to 3.40 Lpa(Depending on Current CTC and client interview)
Interview type: Webex / Video (Should have own Laptop / Desktop with webcam.)
Job Description:
Job Title / Skill:IT Service Desk / Help Desk / Technical Support-(24*7 support)should be ready to work in all shift
Basic Requirements:
1.Comfortable for "VOICE SUPPORT"
2.Comfortable for TP mode
3.Own laptop good internet connectivity
4.Webex downloaded
5.Should have Govt ID Proof with him during the Interview round which is video round
Skill Required:
Responsibilities:-
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users(Should have own Laptop / Desktop with webcam)
- Route problems to internal 2nd and 3rd level IT support staff.--
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.--
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.--
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities---
- Escalate complex problem to appropriate support specialists--
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)-
- Troubleshoot client software and basic network connectivity problems--
- Identify, evaluate and prioritize customer problems and complaints--
- May train users and operators on a limited basis and/or may write training procedures-
- Participate in on-going training and departmental development--
- Routine maintenance updates with other IT staff and business units--
- Provide all required documentation including standards, configurations and diagrams-
- Provide knowledge transfer of EUC operations--
Technical Requirements---
- Phone support experience necessary.---
- Technical helpdesk or technical call center experience is necessary.--
- Disciplined, systematic problem solving skills required.--
- Hands-on work experience with the following: --
- Windows Operating systems---
- Clients: Windows10. Knowledge on MAC (Good to have)--
- Experience and knowledge of supporting google suite like Gdrive, Gmeet, Gmail etc. -
- ITSM ticketing tools such as Remedy, HP Service Center, Service Now--
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists-
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- Knowledge of Clinical apps like Cerner, All Scripts, "eHR"--
- Internet browsers (e.g. Explorer, Chrome, Firefox), --
- VPN and remote dial-in users---
- Support for laptop, desktops, and printers---
- Smartphone Support - Iphone and Andriod---
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc-
Soft Skills---
- Can fluently communicate, read, and write in English to a minimum standard of C1 ("Effective operational proficiency or advanced") based on Common European Framework of Reference for Languages;
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
Other Skills / Experience---
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
- Ability to learn new information quickly and the willingness to do so at all times.-
- Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
Since this is an urgent business requirement, Id appreciate a prompt response on this. Also I would appreciate if you can pass on this information to your friends or colleagues who are looking for change at this time.
Should you have any questions, feel free to call me on 9737492***or Email me on Ba*********l@co******a.com
A referral of your friends or colleagues is the best compliment I can receive.
If you are interested Please share your resume along with below Information
- Full Name:
- Contact No:
- E-Mail id:
- Company Name(Payroll):
- Primary Skill:
- Experience:
- Current Location:
- Preferred Location:
- Highest Qualification (Degree- Passing year and Percentage score)
- 12th Standard (Degree- Passing year and Percentage score)
- 10th Standard (Degree- Passing year and Percentage score)
- Date of Birth:
- Current CTC
- Expected CTC:
- Can join:
- Date of birth:
- Aadhar Card Number:
Collabera Technologies Private Limited
About Collabera:
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
Company Snap Shot:
Over 14,000 professionals in over 50+ locations across 3 continents
Top 10 U.S. IT Staffing Firm
Largest minority-owned U.S. IT Staffing Firm
Top supplier to Fortune 500 companies
Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 6 years in a row
To know more about Collabera, I would encourage you to visit us onwww.collabera.com.
Job Classification
Industry: Pharma, Biotech, Clinical ResearchFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Contract
Education
Under Graduation: B.P.Ed in Any Specialization, B.Tech/B.E. in Any Specialization, BHM in Hotel Management, B.B.A / B.M.S in Management, B.A in Any Specialization, B.Des. in Any Specialization, B.Pharma in Pharmacy, B.El.Ed in Any Specialization, BVSC in Veterinary Science, BCA in Computers, Any Graduate in Any Specialization, MBBS in Medicine, B.Arch in Architecture, LLB in Law, BHMS in Any Specialization, Other Graduate, B.Sc in Any Specialization, B.Com in Commerce, B.U.M.S in Any Specialization, BFA in Any Specialization, BAMS in Any Specialization, B.Ed in Education, BDS in DentistryPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Collabera TechnologiesLocation(s): Hyderabad
Keyskills: technical support technical support representative Customer Support International Call Center call center executive Service Desk technical support executive Voice Process helpdesk
Collabera Technologies
About Collabera:Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our ...
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