Technical Support Engineer| Bangalore|
- Varite
- 2 - 7 years
- Bengaluru
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job description
Job description:
VARITE is looking for a qualifiedTechnical Support Engineer for one of our clients located in Bangalore. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.
WHAT THE CLIENT DOES?
Their compute, cloud, mobility, networking and security offerings form a digital foundation that powers the apps, services and experiences that are transforming the world. Since their founding over two decades ago, our 24,000+ employee community and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries - from banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation.
WHAT WE DO?
VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.
HERE'S WHAT YOU'LL DO:
Skills Required
Job description:
As a Technical Support Engineer, you will be providing support to customers, using client's products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Essential Functions:
- Resolve customer's issues via the telephone, email or zoom session
- Reproducing issues in-house and responding back in a timely manner
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning's for reuse throughout the organization.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical trainings,
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Minimum Requirements:
- 3+ years' experience working in Enterprise Technical support
- Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Work experience in a Technical domain
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Logical approach to problem solving & Strong Troubleshooting experience
- Willingness to work in a 24x7 environment. Flexible to work evening/night hours as per business needs
WHAT YOU'LL NEED TO WIN:
- Experience in Virtualization & Cloud computing will be preferred
- Certifications (VCP, MCSE, RHCE etc.)
- Basic understanding of some of the following technologies:
- Networking (Layer 2, Layer 3)
- Storage (FC, ISCI, etc.)
- Linux/Windows Server
Key Skill's:
- Server-Support
- Network-Support
- Storage-Support
- Enterprise-Support
IF YOUR INTEREST IS PIQUED, PLEASE RESPOND WITH THE FOLLOWING DETAILS:
Current Salary:
Expected Salary:
Contact Number:
Best time to call:
Notice Period:
Please feel free to contact us atsi*********i@va***e.com
@8882087***forward to assisting you in finding your next assignment
** If you are not comfortable or interested in this job opening, please feel free to forward this to others.
VARITEis committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, caste, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Contract
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Varite IndiaLocation(s): Bengaluru
Keyskills: Communication Skills Customer Service Cloud Computing Networking Linux Windows Server Technical Support Calling Troubleshooting MCSE
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in