Hiring for Hr Operations - Accenture
- Hinduja Global
- 3 to 6 Yrs
- Mumbai
- 5 years ago
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Job Description
JOB DESCRIPTION
JOB TITLE: Associate
LEVEL: 12
Reporting Structure: Team Leader
Job Description
The People Relations Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesEnsure and maintain the security and confidentiality of client data.
Manage workflow of cases effectively and take remedial action or escalate as necessary
Update client applications accurately and quickly in accordance with the appropriate User Guides.
Understand and adhere to Accentures processes and working methods
Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients
Understand & perform the full range of People relations work
Manage client relationships to agreed satisfactory outcome of cases
Understand clients policies and procedures relating to People Relations
Ensure and apply the measures required to maintain the data security of all Accentures and its clients data. Understand and act in compliance with Accenture and its clients policies and procedures with regard to Data Protection.
Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities. Assist client with Admin activities (especially Document Mgmt) related to Investigations/Grievances/Associate concerns. Support Client with the Admin activities related to Performance mgmt. Have customer facing experience & experience of using telephony to speak with clientsJOB REQUIREMENTS
Education Equivalent
Minimum Graduate
Experience
MINIMUM 4-5 experience in HR with 1 year of Experience in Team Handling
Performance & Career Mgmt. a plus
Workday Experience a plus
HR Domain certification would be a plus Strong MS Office and Excel skillsKnowledge/Skills Requirements:
Good organizational & prioritisation skills.
Analytical and problem solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Results & detail-orientedFocus on high data accuracy.
Quality driven in communications and all system transactions.
Strong written and verbal skills in English Language.
Age Limit - Max 32 years.
Transport facility Available
Working Conditions US Hours
Candidate should be willing to work in Rotational Night shifts.
Kindly send your resumes on se***********r@gm**l.com or call on 7977161***
Employement Category:
Employement Type: ContractIndustry: BPO / Call Center
Role Category: Training & Development
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Hr Operations - Accenture
Contact Details:
Company: Hinduja GlobalLocation(s): Mumbai
Hinduja Global
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining t...
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