Infrastructure Support Analyst - Mumbai
- Knight Frank
- 2 - 3 years
- Mumbai
- 5 years ago
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Job Description
Client Support
- s IT Infrastructure support for the business
- s Management of alerts from Knight Frank systems and ensuring the appropriate remedial action is performed.
- s Liase with 3rd Party IT Support
- s Work on escalated tickets from the desktop support team
- s Ensure incidents and problems with Lync telephony
- s Conform to ITIL standards and raise change tickets when required
- s Maintain Exchange Servers and resolve any issues with the email platform
- s Monitor and analyze network performance across the organization's LANs, WANs, and wireless deployments.
- s Ensure the stable operation and efficient performance of company networks.
- s Monitor system capacity to determine its affect on performance and recommend enhancements to meet new or changing network demands.
- s Identify and remedy network performance bottlenecks.
- s Configure and troubleshoot servers, including e-mail, print, and backup servers and their associated operating systems and software.
- s Install and configure all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
- s Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other network-related equipment.
- s Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
- s Perform tasks necessary to fulfill service level agreements with end users regarding application availability and security including file system and database configuration and management.
- s Perform and test system configuration backups and restores to ensure system recovery from outages or errors.
- s Review and deploy new Citrix patches and software updates according to best practices.
- s Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Citrix servers and client access software.
- s Administration and support for sequencing of AppV applications
Professional Standards
- s Well presented, polite and courteous
- s Excellent communication skills
Team
General Team Responsibilities:
- s Ensuring continued uptime of Knightfrank IT Infrastructure
- s WAN circuit manangement
- s Out of hour on call support rota
- s Fielding support calls
- s Provide escalation point for voice & data network issues
- s Covering Support shifts
Job Classification
Industry: Real Estate, PropertyFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: IT Hardware
Role: IT Hardware
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Knight Frank IndiaLocation(s): Mumbai
Keyskills: Wireless System Configuration Networking Desktop Support WAN IP Hardware Troubleshooting ITIL IT Infrastructure Support
Knight Frank
Knight Frank India was set up in 1995 as a joint venture between Knight Frank UK, the leading international property consultants and a consortium of eminent Indian partners. We provide a spectrum of property related services that few organizations can match. Knight Frank India's core business activi...
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