Job Description
Field technical questions and provides technical advice to current and prospective customers , both internal and external , regarding ASAP software products. Ability to master comprehensive technical software ASAP. Understand competitive analysis as it relates to BRO s software. Maintain and contribute to Application Notes , software demos and other literature for customers and sales leads. Represent Lanika Solutions at technical trade shows , answering questions and providing information regarding software products. May prepare and present software / hardware demonstrations for trade shows as well. Travel out - of - state and / or out - of - country will be required. Assist in developing and customizing written text for technical documentation for ASAP software products including on - line help , reference manuals , technical guides , application notes , procedure notes , and miscellaneous support documentation. Develop a working knowledge of in - house customer inquiry logging software to be used to document technical support calls. Assist in teaching ASAP tutorials at Lanika Solutions or at customer sites. Provide technical support on potential software sales. May be required to publish & present articles for optical engineering conferences and journals. Prepare technical written descriptions of software products. Participate in the planning and development of new products. Provide technical support on consulting contracts. Liaison and manage the engineering services projects Typical Experience and Work Requirements To perform this job successfully , an individual must be able perform each essential duty with a high level of competency. The requirements listed below are representative of the knowledge , skills and / or ability required. EDUCATION and / or EXPERIENCE: Bachelor Degree (B.S.) in Optical Science , Physics or other similar engineering discipline from a four - year college or university; a 2 years related experience and / or training; or equivalent combination of education and experience. Knowledgeable of optical software package such as ASAP , ZEMAX , or other comparable package preferred. COMMUNICATION SKILLS: Ability to read , analyze , and interpret common scientific and technical journals , and financial reports and legal documents / contracts. Ability to respond to inquiries and / or concerns from customers , regulatory agencies , and / or members of the business community. Ability to effectively present technical information to customers , employees , management team and / or board of directors. MATHEMATICAL SKILLS: Ability to apply advanced mathematical concepts. Ability to apply mathematical operations to such tasks as frequency distribution , determination of test reliability and validity , analysis of variance correlation techniques , sampling theory , and factory analysis. REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with non - verbal symbolism (formulas , scientific equations , graphs , etc.). Ability to deal with a variety of abstract and concrete variables. Ability to make reasonable business decisions or ask for assistance from other optical engineers. OTHER EXPERIENCE , SKILLS and / or ABILITIES: Ability to work with other technical & non - technical individuals in a professional and courteous manner. Ability to track and communicate progress on customer projects. Ability to travel , occasionally , both domestically and internationally to meet with customers or vendors. Ability to work with changing priorities and support both customer's software & hardware needs. A willingness to learn and be mentored by Optical engineering experts. Experience with CAD software desirable. Ability to practice safe lifting techniques.
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Computers
Post Graduation: M.Tech in Computers
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Lanika Solutions
Location(s): Bengaluru
Keyskills:
development
technical
software
level
CAD
developing
it
Business Executive
Technical support
Technical documentation
Engineering services
application
Competitive analysis
Consulting
Hardware
Legal documentation
support
Asap