Job Description
Tech Mahindra BPS - Pune is hiring for Premium Telecom Domain for Backend/Email Process
Designation : Customer Service Associate
Qualification Required : Graduate
Experience Required : 1 Year BPO Exp
Salary : Best in industry with 10K Bonus
Skills Required : Good Communication skills and basic computer knowledge Job Roles & Responsibilities :
1) Emails process, professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
2) Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.
3) Process orders, forms and applications.
4) Follow up to ensure that appropriate actions were taken on customers' requests.
5) Refer unresolved customer grievances or special requests to designated departments for further investigation.Telephonic Interviews & Immediate Joining @ Tech Mahindra Ltd
Contact Person : Ruchi Upadhyay
Email : RU*******7@te*********a.com (interested candidates can send their resume for Telephonic Interview Schedule)
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: B.Com in Commerce, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Tech Mahindra
Location(s): Pune
Keyskills:
bpo
Email Support
email application support
chat
customer service
customer care
customer care associate
blended process
Email Process
communication skills
Chat Process