Customer Care Executive - Chennai - MI
- MI Lifestyle Marketing
- 1 - 6 years
- Chennai
- 5 years ago
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Job Description
Roles and Responsibilities
1.Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 3.Process orders, forms and applications.
4.Follow up to ensure that appropriate actions were taken on customers requests.
5.Refer unresolved customer grievances or special requests to designated departments for further investigation.
Desired Candidate Profile
1.Good communications skills.(English and Hindi are Mandatory).
2.Ability to listen and active problem solving skills.
3.Good interpersonal skills.
4.Ability to handle pressure.
Only female Candidates with maximum 1 Month of Notice Period are preferred.
Job Classification
Industry: OtherFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: MI Lifestyle Marketing Global Private LimitedAddress: 2nd Floor, LANCO HOUSE, Chennai, Tamilnadu, India
Location(s): Chennai
Keyskills: Grievance Handling Customer Care hindi speaking
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