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Operation Executive - Bengaluru/Bangalore @ Salasar Services

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 Operation Executive - Bengaluru/Bangalore

Job Description

Job Responsibilities:

Financial

Improve productivity and resource utilization to impact profitability

Operate with budgets with respect to stationary, travel, facilities and other administration related costs and prepare budget tracker to monitor the same

Collect, process and preserve vendor bills

  • Collect imprest cash for the concerned branch within limits as per stipulated authorization, make necessary imprest payments on time and account for it accurately as per process
  • Facilitate collection of brokerage booked and follow up of pending dues, if required
  • Facilitate timely payment of electricity, telephone, rent bills and other facilities and infrastructure

    • Business Process

    Supervise maintenance with respect to provision of water, electricity, air conditioners, telephone, fax, photocopiers, microwave and such other electrical and electronics appliances

  • Maintain all documents under a systematic filing system to facilitate immediate retrieval at all times
  • Maintain stock of stationary, cleaning agents and other miscellaneous supplies
  • Renew journal subscriptions and maintain journals in a library for reference of all concerned

    • Customer

    Generate appropriate MIS for senior management

    Ensure internal customers are provided with safe and clean premises

  • Assist CS&UW, BD and Claims teams in timely updation of SAIBA & KPTS on need basis
  • Assist CS&UW and BD teams in documentation, follow-up with insurance companies for issue of quotations and policies, preparation of transit insurance certificates, correspondence with clients for timely renewal of policies
  • Assist the BD and accounts teams in brokerage recovery and reconciliation on need basis
  • Generate renewal list every month for reference of the BD as well as CS&UW teams and assist in issuing renewal notice to clients
  • Accept renewal and premium cheques from clients and ensure deposition with respective life and general insurance companies
  • Assist in preparation of newsletter by contributing to content

    • People Growth

    Perform necessary coordination for implementation of key people processes including performance appraisal, reward and recognition programmes, employee engagement initiatives like picnics, Diwali gift distribution and parties

    Perform necessary coordination for training and development initiatives

    Attend training programmes to upgrade skills

    Track attendance and punctuality at locations, collect leave forms and submit to HR for payroll processing

    Perform all such duties which are required to be performed by this position in an insurance broking house in general course and to perform all such duties and carry out all such responsibilities so delegated or asked to be performed by the Designated Authority from time to time

    External Interface:

    Internal interface:

  • Statutory bodies
  • Contractors and vendors

    • Employees

    Preferred Competencies of Incumbent

    a)Functional Competencies

    Demonstrates domain knowledge in own area of operation

    Understands product offerings

    Understands service standards as per Organisation ethos

    Learns continuously and keeps self updated

    b ) Leadership Competencies:

    Relationship Building

  • Networks effectively with both external and internal customers
  • Focuses on building long term sustainable relationships
  • Delivers on commitment every time

    • Creative & Analytical Problem Solving

  • Understands the strategic objectives of the Organisation, unit, function
  • Collates data and analyses them objectively
  • Takes objective decisions based on data to achieve the strategic objective of the Organisation
  • Goes the extra mile to achieve creative solutions

    • Customer Focus

  • Designs solutions that meet the requirements of the customer (external/ internal)
  • Demonstrates a sense of urgency to resolve all external and internal customer concerns and responds to queries and requests within defined timelines and processes
  • Educates customers (external/ internal) about changes in processes, policies and offerings
  • Creates long term relationships with customers (external/ internal) through continuous interface
  • Obtains customer (external/ internal) feedback to improve processes
  • Promotes loyalty and converts customers to brand ambassadors
  • Achieves customer delight with respect to both internal and external customers
  • Is sensitive to code of conduct in office and customer establishments

    • Perseverance

  • Makes all possible effort to understand the viewpoints of external and internal customers
  • Takes all possible steps to resolve issues
  • Understands the importance of deadlines, proactively remove roadblocks and deliver as per requirement
  • Tries alternatives to achieve target
  • Does not give up in the face of adversity
  • Explains own point of view assertively to get necessary support and approval
  • Is patient and persistent towards follow up on all leads and prospects generated during the past towards new client acquisition

    • Achievement Orientation

  • Understands the strategic objectives of the Organisation, unit, function
  • Aligns individual and team targets with strategic goals
  • Plans and deploy appropriate resources to meet targets in the short and long term
  • Goes the extra mile to achieve targets as per committed timelines and enable the team to do so
  • Achieves and motivates excellence irrespective of circumstances
  • Shares best practices across businesses
  • Benchmarks with the best and continuously raises the bar
  • Upgrades competencies of self and team to achieve excellence

    • Job Classification

    Industry: Insurance
    Functional Area: Other,
    Role Category: Other
    Role: Other
    Employement Type: Full time

    Education

    Under Graduation: Any Graduate in Any Specialization
    Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
    Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

    Contact Details:

    Company: Salasar Services
    Location(s): Bengaluru

    + View Contact

    Keyskills:   branch operations payroll processing insurance broking general insurance resource utilization Operations

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    ₹ 3,00,000 - 4,00,000 P.A

    Salasar Services

    Salasar is an insurance and reinsurance broking firm licensed by the Insurance Regulatory and Development Authority (IRDA) vide Licence No. 143 valid up to 3rd April,2021 . One of the largest broking firms in India, with a leadership position in the East, we partner almost all reputed insurance comp...

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