ITIL v3/v4 framework
AWS Certified Associate - SysOps Administrator, Infra Monitoring,
Datacenter Operations (SOC - Security operations control & NOC - Network operations control)
Remote monitoring tools, scripting
Database monitoring, backups & restore tasks
Troubleshooting on Windows, Linux platforms & AWS Cloud services
AWS cloud practitioner / domain knowledge on AWS services
Service Level Agreement adherence
Ticketing system work-flow for Incident, Problem & Change management
Softskills for interacting with international client-base
Reporting & triaging incidents (outages, security & performance issues) with respective teams and relevant stakeholders
Roles & Responsibilities
1. SLA driven application & production environment up-keeping in 24x7 rotational shift.
2. Thorough knowledge on all the Windows Server & Linux operating platforms, Webservers Apache, Nginx & IIS, AWS services (ALB, Beanstalk, EC2, RDS, DynamoDB, WAF, Cloudfront, S3,etc)
3. Experience in handling, monitoring, performing backup/restore/test disaster recovery for AWS RDS - Posgres, MSSQL & MYSQL platforms
4. Maintain & troubleshoot end to end deployments, perform troubleshooting as per standard operating procedure and prepare RCA for outages.
5. Powershell, bash scripting, monitoring & performing maintenance on build servers
6. Remote troubleshooting & helpdesk ticketing workflow
7. Experience with Datacenter NOC (Network Operations Center), SOC (Security Operations center) Security audits, ISO controls, Infrastructure security monitoring and patch management.
8. Handlingincident management, problem management, change management as per operating guidelines.
9. Perform preventative maintenance tasks, backups and disaster recovery.
10. Monitoring metrics for outages (alarm handling & escalations),triaging incidentswith respective teams and RCA preparation.
11. Perform inventory & cloud billing checks, preventative scheduled maintenance, perform upgrades, security patching & audit checks.
12. Handon experience with security & monitoring tools like Nagios, Zabbix, AWS services (Cloudwatch, Cloudtrail, Inspector,WAF), Site24x7, Solarwinds, PRTG, etc
13. Preparing sandbox/test environments for performing staging environment checks.
14. Excellent softskills for client interaction, report & RCA preparation and articulating recommendations
15. Identification and prevention of any potential outages & making recommendations for overall service improvement
AWS certified
ITIL v4 Certified
AWS Certified Associate - SysOps Administrator
Optional but good to have -CCNA, CCNP, MCSE, MCSA, Vmware VCP
MCTS - Microsoft certified Techno logy specialist / MCIPT- Microsoft certified IT professional
Thanks and Regards,
Nilesh Vinerkar
Lead - Talent Acquisition |LearningMate
E:ni************r@le*********e.com
M: 9833108*** / 7020059***
B:+91 22 6250 0100
www.learningmate.com
Keyskills: noc nagios soc ccnp itil certified cloud iis server apache 24x7 linux mcsa mysql mcse security operations center postgres mcitp zabbix nginx mcts ms sql server vmware noc operations data center aws ccna
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