Transport Engineer - Noida - Nokia Solutions
- Nokia
- 3 - 8 years
- Noida, Gurugram
- 5 years ago
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Job Description
Job description
Education and Experience (Technical Knowledge and Skills)
Bachelor s degree in Engineering
3 to 8 years experience in the IP/MPLS network operations with relevant certifications.
Understand the general principles of Telecommunications and Service Provider Network
IP Networking certifications- NRS2, CCNP, CCIE, etc. (or Equivalent)
Relevant hands-on experience on MPLS is mandatory.
Relevant hands-on experience with routing protocols like ISIS, OSPF, BGP.
Hands-on experience on Nokia SR products highly preferred
Candidates from Telecom/Internet Service Provider network background preferred
Experienced in NOC/GNOC environment and ready to work in 24*7 support environment
Knowledge in several of the multi-vendor suppliers /equipment s:
Routers / Switches / Firewalls / Load-Balancers , FTTH/DSLAMs.
Processes & Tools
ITIL Foundation recommended
Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
Knowledge of tools: BMC REMEDY/ITSM, NetCool, other platform tools preferred.
Leadership Competencies
Project a winning mindset
Lead courageously
Functional Competencies
-Communication
o Communicates and presents concepts clearly, precisely, and concisely: keep it simple!
o Demonstrates conflict and problem resolution skills (in person and via the phone)
o Establishes and write effective processes, policies and procedures
o Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas
- Adaptability (Works constructively under pressure or adversity)
- Problem Solving
o Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
involving the project team, the customer and stakeholders in the problem resolution as necessary
- Planning & Execution
o Follow step-by-step processes and procedures
o Appropriately performs problem escalation
o Able to analyze, visualize, articulate, and solve problems and concepts
- Managing execution (Monitors and tracks progress and performance using relevant tools)
- Developing self & others
o Able to work in a multicultural environment, across different countries and organizations
o Through coaching and teaching, supports employees development and acquisition of skills and knowledge to become more effective in their current or growth position and career
Quality & Knowledge:
Develops points of view, lessons learned, best practices, and transforms project deliverables into a Knowledge Management asset to create repeatable solutions/learnings.
Key Tasks *
Mission
- Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
- Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
Responsibility
- Provide 24/7 L2 support on relevant elements
- Perform L2 fault and service restoration
- Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
- Input into Incident Reports and Problem Management
- Update TT with L2 fault information, impact analysis and rectification.
- During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
- Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
- Collect and analyses required logs and traces during and post fault investigations
- Support other L2 domain teams in identifying faults
- Develop, maintain and perform L2 Health Checks and scripts
- Develop and maintain L2 technical processes and tools
- Ensure backup of all elements as per Back-Up policy
- Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
- Review plans and results of IOT, SW release and feature testing
- Review regression test plan, specifications and results for SW updates
- Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
- Maintain network baseline document set e.g. life cycle database for all elements
- Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
- Maintain known issue list/ Risk Register
- Improve optimization of alarms, counters and thresholds.
- Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
- Review, awareness and approval of CR activity and participate in Daily CR Review meetings
- Usage data collection and control
- Perform System Performance monitoring and analysis
- Provide Operational Acceptance for new elements being introduced into the network
- Provide data for pre-sales support
Job Classification
Industry: Telcom, ISPFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Nokia SolutionsLocation(s): Noida, Gurugram
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Keyskills: Telecom Change management Ccie Netcool Social media Problem management Troubleshooting MPLS OSPF Technical documentation
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