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Team Leader - Travel Operations @ Myflightsearch.com

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 Team Leader - Travel Operations

Job Description

We need Team Leader - operations for our travel Vertical (myflightsearch.com)

JOB DESCRIPTION

  • Managing Escalation calls for the team; including follow up with customers to make sure needs are being met.
  • Effectively converts customer escalations into business outputs.
  • Understand organisation vision and goals on revenue.
  • Should communicate monthly goal sheet and share daily targets for key commercial parameters
  • Role incumbent has to drive multi KPI interface which include Overall revenue, Cross Sell, Conversion etc.
  • Conducts timely team meets and huddles to facilitate engagement activities and address team issues.
  • Ensure follow up review is completed for all initiated activities
SKILLS REQUIRED

  • Should have minimum 4 years of experience and atleast 2years working as Team lead in international Travel domain
  • Experience on GDS (sabre and Amadeus) and thorough knowledge of travel processes.
  • 24/7 Flexibility to work in shifts
  • Pro-active attitude, intellectually curious, creative and self-motivated
Interested????????

Please whatsapp updated resume on 8929573*** or email on **@xc*****v.com

Job Classification

Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Xcel Serv Solutions Private Limited
Location(s): Noida, Gurugram

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Keyskills:   team leader team leading Travel Process sabre amadeus

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Myflightsearch.com

Company ProfileXcel Serv Solutions Private LimitedFor More - Please Visit www.myflightsearch.com , www.xcelserv.com Reaching Xcelserv Solutions Pvt. Ltd. Via National Highway NH8 (from Delhi or from IFFICO Chowk) From Shankar Chowk - Drive or Walk towards Oberoi Hotel , Take 1st right on S...