Customer Care Associate- US Travel Process @ Xcel Serv Solutions

Job Description

We are seeking Customer care associates for our International travel BPO in Gurgaon - (www.myflightsearch.com)


Name of Position - Customer Care Associate
Number of Positions - 30

JOB DESCRIPTION

• Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations.

• To remain as basic point of contact for customers with queries, complaints, feedback, requests etc

• Ensuring timely and professional responses to all complaints, requests and queries received.

• Proper recording and scrutiny of the complaints received.

• Follow up on customer interactions
  
  
• Maintaining daily statistics and accurate record of discussion with customers
  
  
• First Call Resolution.

SKILLS REQUIRED

• Must have 1 year experience in international Travel BPO.
  
  
• Working knowledge of Amadeus / Saber (Will be a plus)
  
  
• Excellent interpersonal and relationship building skills
  
  
• Candidates should be comfortable working in 24/7 environment. (Rotational Shift/offs)

Interested????????

Please whatsapp updated resume on 8929573*** or email on hr*********e@xc*****v.com

Job Classification

Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Xcel Serv Solutions Private Limited
Location(s): Noida, Gurugram
Website: http://careers.xcelserv.com

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