Customer Service Specialist
- PERFORM Group
- 2 - 5 years
- Bengaluru
- 5 years ago
- Email to a friend
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Job Description
Job Title: Customer Service Specialist
Reports to: Customer Service Supervisor
EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email and live web-chat about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer?s concerns with a focus on first contact resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!
- Answer inbound emails and chats from potential customers and existing clients.
- Quickly assess customer issues to provide accurate support.
- Explore and understand customers? needs and exceed their expectations.
- Complete all required trainings and stay informed about company news and department processes and procedures.
- Maintain a high standard of professionalism with our customers.
- Adhere to department performance goals and production standards.
- Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
- Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
- Other duties as assigned
Job Classification
Industry: Media, Entertainment, InternetFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: PERFORM GroupLocation(s): Bengaluru
Keyskills: Training Quality standards Web technologies Billing Customer support Customer Service Supervisor
PERFORM Group
Perform is a leading digital sports content and media group. We connect the world of sport by producing the quickest, most detailed and most engaging content, and managing a network of media brands with a significant global scale. Perform connects 156 million unique users every month with content sp...
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