Customer Service Supervisor @ PERFORM Group

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Customer Service Supervisor

PERFORM Group
2 - 5 years
Bengaluru
5 years ago
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Job Description

Job Title: Customer Service Supervisor

Reports to: Director - Operations

The role of the Customer Service Supervisor exists to oversee the employees, efficiency and quality of work environment for the Customer Service department. This role also exists to assist with the communication to and from other departments regarding processes as well as updates to departments regarding new and existing technology.

Full departmental process knowledge
Full coverage scheduling
Ensuring all day to day work is completed
Contact with Client Relations, Sales, and Production leadership teams to maintain consistency
Collaborates in setting goals and expectations for the department
Monitoring and enhancing employee efficiency
Assisting in team leadership development
Able to clearly communicate, consult and test with all departments and management
Listening to, resolving or escalating conflicts
Discipline up to a verbal warning
Serves as acting manager in the absence of Customer Service Manager
Other duties as assigned

Job Classification

Industry: Media, Entertainment, Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: PERFORM Group
Location(s): Bengaluru

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Keyskills: Leadership development Director Operations Consulting Scheduling Client relationship Customer service Management Monitoring Customer Service Supervisor Testing

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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I agree with website service terms and conditions

PERFORM Group

Perform is a leading digital sports content and media group. We connect the world of sport by producing the quickest, most detailed and most engaging content, and managing a network of media brands with a significant global scale. Perform connects 156 million unique users every month with content sp...

Customer Service Supervisor @ PERFORM Group

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