Floor Manager / Hostess @ ASL HR Solutions

Job Description

Floor Manager / Hostess ASL HR Solutions Opening for the post of Floor Manager/ Hostess Operations into one the largest Mall. Role & Responsibilities (Internal & External) Responsibility for Retailer & Customer Satisfaction Index. Implementing process for complaint handling and reducing the complaint down time. Co- ordination with departments of Management to ensure smooth operations. Daily Mall Report, Cruise, Parking, Help Desk & Smile Centre. Need to provide quality services for day to day operations and ensuring smooth operations with the help of Soft Services, ERT, Security & engineering team. Providing important technical inputs to projects team from operations point of view to ensure maximum feasibility in the mall. Provide support to tenants during their fit out period and ensure all the deposits are received before they go operational, also ensure that retailers are adhering to the fit out manual. Ensuring other department managers are handling customer grievances, accidents occurred in the mall efficiently & service recovery for the same, get involved if required. Monitor safety drills & evacuation drills organized in the mall every month. Responsible to supervise and control the activities of the team members during the shift. Experience and Location 1+ years of experience Fresher s are most welcome. Location: Kurla/ Lower Parel/ Pune

Job Classification

Industry: Recruitment, Staffing
Functional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MBA/PGDM in Marketing
Doctorate: Doctorate Not Required

Contact Details:

Company: ASL HR Solutions
Location(s): Pune

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Keyskills:   Supervisor Pdf Helpdesk Hostess Manual Complaint Handling Operations Customer Satisfaction Index Monitoring Hr Solutions