Coordinator - Service Delivery - Madurai
- Atria Convergence
- 2 - 5 years
- Madurai
- 4 years ago
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Job Description
Updating customers on delay installations and on time closing WO to maintain the conversion % for both New & Shifting connections.
Maintain and publish the attendance of outsource cat5e teams.
Update the reasons for every account in CRM.
Assign the Job to outsource Cat5e teams and follow-up.
- Collect the previous days' consumption report from the Outsourced teams and handover to stores.
- Inform the attendance to the BOI and coordinate with vendor for the same. Simultaneously allocate teams to cover the entire branch.
Collect updates from AI-R, BIC-R & BOI on the status of connections
Call the customer on delay & closing of WO.
Update the cat5e consumption in CRM along with Technician name
Maintain the master sheet of Cat5e consumption along with BOR .
Coordinates with Store Ic for material.
- Take update on the pending fiber connections from FTL and fiber teams' availability
- Update the CAT5 teams on the fiber ready connections
- Engage CAT5 teams with AI/BIC in finding an address and sharing BONT keys
- Respond to the customer care mails on the pending/shifting connections and prioritize
- Support TCO in handling walk in customers for Pending/Shifting connections& Follow up with the NC Team for update on prioritizing the walk in customers.
- Take update from AI for Refund for the connection which are non- feasible(Raise a Refund ticket and close the New installation & Pending tickets)
- Daily EOD reports to HO, BM/BOI/FTL/AIs with the status of the work order closed and cabling done.
- Maintains the data base of day wise connections completed by outsource.
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization.
Functional Competencies
- 1. Technological awareness
- 2. Excellent communication skills
- 3. Customer Focus
Behavioral Competencies
- 1. Value orientation
- 2. Team working abilities
- 3. Customer centricity
- 4. Passion for excellence
- 5. Innovation
Education
Diploma and Graduate
Work Experience
- 2 5 years of total work experience
- Experience working on network trouble shooting & MIS
candidates currently residing in Tamil Nadu are eligible
Job Classification
Industry: Telcom, ISPFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Atria ConvergenceLocation(s): Madurai
Keyskills: MIS reporting excel reports coordinator fiber consumption dipatcher consumption tracker communication attendance powerpoint microsoft excel CRM
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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