Monitoring Engineer
- Netmagic It Services
- 0 to 3 Yrs
- Mumbai
- 4 years ago
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Job Description
Dear Candidate,
We're Hiring for Monitoring Engineer
Roles & Responsibilities :
- Will Work in a 24 X 7 Environment (NOC).
- Will support the customer over email as well as phone.
- Will be responsible for the uptime of the various client projects being managed / monitored.
- Will report to the team Manager.
- Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
- Raise and update the tickets in CRM for all the issues handled / worked upon.
- Will have to report the daily issues handled / escalated in the form of daily shift reports.
- Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
- Monitoring & Management of Backup Application Support Mail applications.
- Monitoring the Servers, Network Devices and Links
- Monitoring tools which are used BMC and Nagios.
Regards,
Team HR
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Engineering Design / Construction
Functional Area: Not Applicable
Role/Responsibilies: Monitoring Engineer
Contact Details:
Company: Netmagic It ServicesLocation(s): Mumbai
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₹ 2.0 - 3.0 Lakh/Yr
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Netmagic It Services
NETMAGIC IT SERVICES PRIVATE Limited Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered i...
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