Network Security Support Engineers - Ahmedabad @ Fortune Infosys

Candidate Qualifications:

• Bachelor of Science in Computer Science, Computer Engineering, Mathematics or a related discipline, or commensurate professional experience. CISSP is a strong plus.
• Working knowledge of LDAP directories such as Active Directory, CA Directory, Oracle, Directory Server.
• Working knowledge of DB directories such as Microsoft SQL, Oracle-db.
• Prior Radiant Logic FID experience is a strong plus.
• Familiarity with Identity Management concepts and solutions is a strong plus.
• Familiarity with SAML and its associated concepts (identity provider, service provider, etc.) is a strong plus.
• Knowledge of common network services and protocols such as TCP/IP, DNS, SSH, HTTPS, and VPN.
• Prior technical support delivery experience is preferred.
• Strong troubleshooting skills are required.
• Self-direction and independent problem-solving skills are a must.
• Excellent written and verbal communication skills in English.
• Ability to work in a team-oriented environment where collaboration is encouraged and valued.
• Ability to work under tight deadlines and accurately track/communicate status as requested.

• Pursue a deep technical understanding of the Radiant Logic FID & ICS products.
• Monitor clients' Radiant Logic FID deployments by leveraging common industry tools such as Splunk.
• Conduct all day-to-day tasks with a mind toward meeting required Service Level Agreements (SLA's) agreed to with the client.
• Identity and resolve minor issues before they become major ones.
• Manage trouble tickets and communicate status to project manager and appropriate client.
• Conduct seamless transition of open trouble tickets to teammates during shift changes.
• Collaborate with client-side application teams as needed.
• Stay current on Radiant Logic FID & ICS versions as they are released.
• Contribute to a knowledge-sharing system so that issue resolution strategies can be applied to other tickets and client environments.
• Due to the nature of the business, this position requires working in a rotating shift that covers 24x7x365.