Field Network Engineer @ Atria Convergence

Job Description

Opportunity to work with Nationally Leading ISP, Ranked among the best 22 workplaces to work with in India

Job Description

1.Complete Field Work.

2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place) Most Expected issues in network would be: 1. Service issue due to Fiber Cut/Copper Cut 2. Service issue due to improper Router Configuration 3. Crimping Issues
3. He should meet the daily targets given by the team leader.
4. Fiber splicing is involved

Roles & Responsibilities:

Assume overall responsibility for ensuring 99.99% Customer Uptime

• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events Analyse repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level Eligible Criteria:

Should have min 1 to 6 year relevant experience in Field Network Engineer role

Freshers can also apply (Diploma / ITI / Arts & science Grad)

• 6 days working
• Immediate joiners or Maximum 15 days notice period are preferred.
• Please make sure that you have all the documents in place and come to the interview with the below documents :- Pan Card Aadhar Card Driving License X Certificate XII Certificate Graduation Ceritificate UG/PG/Diploma/ITI Current company offer letter Last 3 months payslip Relieving letter (Applicable if relieved already)

Interested candidates pls do drop in your resume at Sh********r@ac****p.in

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