VIP Customer Service - Mumbai - People @ People Interactive

Job Description

Role

We are looking for a high-performing Customer service professional for VIP SHAADI who is self driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be enthusiastic for Sales & Service for Shaadi's new business VIP SHAADI which is a high end luxury service for the Rich and Affluent HNI's. We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction, team coach role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization. The scope of responsibility includes:

Job Specs:

For the VIP SHAADI business the candidate will need to:

• Ensure accurate identification of the clients' requirements and helping them find the right match with a seamless best in class experience over the phone.
• To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients.
• Ensure adherence to service delivery standards and excellence in service.
• Needs to be partner with the clients in their search for life partner.

Requirements

• Ideally should have a minimum of 1 year of customer service experience.
• Excellent verbal and written communication skills, preferred language- Punjabi,Bengali,Tamil,Telugu & Kannada.
• High on Emotional Quotient.
• An abundance of patience and persuasion.

A very positive and can-do attitude

Pleasant personality

Highly professional and service oriented

Perks and Benefits 

plus attractive incentives

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: People Interactive (I) Pvt Ltd.
Location(s): Mumbai
Website: http://careers.shaadi.com

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Keyskills:   Upselling Client Servicing Customer Retention Customer service Education and Counselling Inside sales Inbound Voice